Line Service Technician

Paycom; Conroe (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Galaxy is seeking a Line Service Technician to support ground operations for inbound/outbound aircraft, crews, and passengers. You will fuel aircraft, marshal and tow planes, manage baggage, and perform lavatory and water services.

Role requires a valid driver’s license, Airport SIDA eligibility, and ability to work outdoors in all weather. Proficiency with TotalFBO and FlightBridge is preferred, with a focus on safety and exceptional customer service.

Qualifications

• High School Diploma or GED is required.
• Minimum one year of work experience.
• Proficient computer skills including standard office software.
• Valid driver's license and ability to obtain Airport SIDA.
• Ability to operate ground support equipment and vehicles.

Responsibilities

• Fuel aircraft in accordance with specifications and fuel quality control standards.
• Qualify for and maintain Airport SIDA and valid driver’s license; operate vehicles and golf carts.
• Tow and marshal aircraft; ensure aircraft are chocked, locked and secure.
• Perform lavatory and potable water service; load/unload baggage.
• Assist pilots with pre/post flight services; top off fuel trucks and complete paperwork.
• Operate ground support equipment; maintain clean flight line free of FOD.
• Provide basic security; direct people on ramp area; communicate via radios.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Teamwork

Outdoor work

Communication

Independence

Education

High School Diploma or GED

Tools

TotalFBO

FlightBridge

Job description

The Line Service Technician supports all ground operations for inbound and outbound aircraft, flight crews and passengers.Essential Duties and ResponsibilitiesFuel aircraft in accordance with specifications and fuel quality control standardsQualify for and maintain Airport SIDA and valid driver’s license.Operate vehicles and golf carts.Tow and marshal aircraftEnsure aircraft are chocked, locked and secure.Perform aircraft lavatory and potable water service.Load/unload baggageAssist pilots with aircraft pre and post flight services.Top off fuel trucks and fill out proper fuel farm paperwork.Operate ground support equipment.Perform a variety of manual tasks including but not limited to facility cleaning, vehicle washing, aircraft cleaning and vacuuming.Communicate clearly and concisely using two-way radios to relay messages.Sump trucks to check for water and contaminants daily.Ensure that all fuel trucks are fully prepared to operate safely and efficiently.Accurately make records of all fueling activities in compliance with current procedures.Maintain a clean and orderly flight line free of FOD and safety hazards.Provide basic security to people and property.Direct people, drivers and flight crews on ramp areaPerform other duties as assigned.Knowledge, Skills and AbilitiesAbility to interact with professionalism and discretion with clientele.Must be able to work independently and problem solve issues as they arise.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.Skilled at managing customer demands and crisis with poise.Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.Ability to work in a team driven environment.Must be comfortable with working outdoors, day, night and in all weather conditions.Experience and EducationHigh School Diploma or equivalent (GED)One year work experienceProficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.Valid driver’s licenseExperience using software programs such as TotalFBO and FlightBridge, preferred.Experience flight scheduling/dispatching in part 91 or 135 operation, preferred.