Line Service Supervisor

Sheltair; Sarasota (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Sheltair is seeking a Line Service Supervisor to lead the aircraft refueling and customer service team at our Sarasota facility. You will supervise line service technicians, ensure safety and FAA/DOT compliance, train staff and manage fuel inventories and equipment utilization.

As the first and last point of contact for arriving and departing customers, you will uphold Sheltair's professional standards, build relationships, and coordinate ramp operations while supporting staffing and performance

Qualifications

• High School diploma or GED.
• 1–3 years of relevant experience.
• Strong interpersonal, communication, organizational and customer service skills.
• Valid driver’s license.
• Ability to lift up to 50 lbs and perform moderate to heavy physical activity.
• Must pass pre-employment drug screen and background check per FAA/DOT.

Responsibilities

• Lead, supervise and coordinate line service technicians.
• Oversee aircraft refueling and customer service delivery.
• Train new employees and assign duties to staff.
• Maintain fuel inventories and equipment utilization.
• Support ramp operations and coordinate with operations teams.
• Represent Sheltair professionally to customers and colleagues.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Education

High School diploma or GED

Job description

We at Sheltair are committed to excellence — a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery.

Job Description:

The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers. The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary. In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians. An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers. Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage. In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary. The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.

The LSS must be able to accommodate long hours during busy periods and special event periods.

Qualifications:

• A High School diploma or GED;
• A minimum of one to three years’’ relevant experience in related field;
• Strong interpersonal, communication, organizational and customer service skills;
• A valid driver’s license;
• Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
• Must pass pre-employment drug screen and background check following FAA and DOT guidelines.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications and abilities. Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resource programs to comply with all applicable anti-discrimination laws. Sheltair does not discriminate in employment opportunities or practices on the basis of race, color, creed, sex, national origin, age, disability, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.