Lindon Help Desk Specialist

Les Olson IT; Lindon (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Sick Days

Paid Holidays

Work-life Balance

Life Insurance

Local Volunteer Opportunities

Job summary

Les Olson IT is seeking an IT Support professional in Lindon, UT to serve as the first point of contact for client technical needs. You will troubleshoot issues across software, hardware, and connectivity while delivering clear guidance and exceptional customer service.

You will build relationships with clients, strive for first-call resolution, and document steps for the team. The role emphasizes growth, hands-on learning, and balancing a fast-paced environment with quality support.

Qualifications

• 1 year of IT support experience or related hands-on practice.
• Strong commitment to excellent customer service and user support.
• Excellent written and verbal communication, able to explain technical concepts to non-technical users.
• Organizational and multitasking skills to thrive in a dynamic environment.
• Strong problem-solving abilities with attention to detail and follow-through.
• Dependability and ability to work independently, plus adaptability to new tech and processes.

Responsibilities

• Troubleshoot a wide range of technical issues (software, hardware, connectivity) to provide reliable support.
• Translate complex concepts into clear guidance for users and IT professionals.
• Deliver excellent customer service with patience, active listening, and empathy.
• Build and maintain professional relationships by understanding client environments and needs.
• Aim for first-call resolution by diagnosing root causes and asking thorough questions.
• Document interactions, solutions, and follow-up steps for seamless team knowledge sharing.
• Collaborate with internal teams and escalate when appropriate to improve processes.
• Continue developing technical knowledge through hands-on learning across diverse technologies.

Skills

IT support

Customer service

Clear communication

Problem solving

Time management

Self-motivation

Adaptability

Job description

If you’re passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career.

At Les Olson IT, you’ll be the first point of contact for our clients’ technical needs working across a wide variety of industries and environments. It’s a great opportunity to build hands‑on experience, expand your knowledge, and make a real impact every day.

What you'll do

• Troubleshoot a wide range of technical issues, including software challenges, connectivity problems, hardware questions, and more. You’ll become a reliable resource clients can count on.
• Provide clear, personalized technical guidance by translating complex concepts into explanations that meet the user’s level of understanding.
• Deliver exceptional customer service through patience, active listening, and a commitment to helping each user feel supported.
• Build and maintain professional relationships with clients by understanding their environments, anticipating their needs, and responding with urgency and clarity.
• Strive for first‑call resolution by applying strong technical insight, asking thorough questions, and identifying root causes instead of surface‑level fixes.
• Document interactions, solutions, and follow‑up steps with accuracy, ensuring seamless support across the team.
• Collaborate with internal teams, escalating issues when appropriate and sharing insights that improve processes.
• Continue developing your technical knowledge through hands‑on learning and exposure to a wide range of technologies.

Qualifications

• At least 1 year of IT support experience, whether through a helpdesk role, desktop support, academic work, or hands‑on practice.
• A proven commitment to excellent customer service and user support.
• Strong communication skills with the ability to translate technical information for non‑technical users while communicating clearly with IT professionals.
• Excellent organizational and multitasking skills, with the ability to prioritize and stay focused in a dynamic environment.
• Strong problem‑solving abilities, including gathering details, diagnosing issues, testing solutions, and thinking critically to resolve challenges efficiently.
• Dependability, follow‑through, and strong attention to detail to ensure tasks are completed accurately.
• Self‑motivation and a desire to grow, with an ability to work independently and adapt to new technologies, processes, and responsibilities.
• Paid Time Off
• Sick Days
• Paid Holidays
• Work‑life Balance
• Life Insurance
• Local Volunteer Opportunities

Les Olson IT is one of the fastest‑growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family‑owned and family‑operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting‑edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• Weseek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!