Lift Truck Service Technician III

The Flynn; Napa (CA); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Healthcare benefits

Union pension

401K plan

EAP program

Boots allowance

40-hour work week

Job summary

Total Industries is seeking a Service Technician to service the North Bay region, including Vallejo, Napa, Sonoma, and Santa Rosa. This role involves diagnosing, maintaining, and repairing mechanical, electronic, gas/diesel and hydraulic equipment, with an emphasis on addressing root causes and not just symptoms.

You will work in a field or shop setting based on experience, with a need to travel within the territory and to maintain strong customer relations.

Qualifications

• Six months of engine experience to start at entry level.
• High School diploma or equivalent required.
• Ability to read and interpret manuals and schematics.
• Proven diagnosis and troubleshooting skills.
• Ability to describe equipment information in writing in English.
• Ability to work safely under pressure and independently.
• Clarity in written communication and team collaboration.
• Must be able to travel to customer sites with a vehicle.

Responsibilities

• Perform diagnoses, maintenance, and repair of mechanical, electronic, gas/diesel and hydraulic equipment.
• Submit quotes and completed work orders daily.
• Develop and maintain good relationships with customers and colleagues.
• Work with Service Advisor to plan 8 hours of work per day.
• Maintain 40-hour work week in most locations.

Skills

Engine work

Diagnostics

Troubleshooting

Safety compliance

MS Office

Communication

Reading manuals

Field travel

Documentation

Teamwork

Education

High School diploma or equivalent

ASE certifications

Tools

Tablets

MS Office

Vehicle operation

Job description

Description

This position will service the North Bay, which includes but is not limited to Vallejo, Napa, Sonoma, and Santa Rosa.

ARE YOU LOOKING FOR A PLACE TO BUILD A CAREER?

TOTAL Industries is a great place to call home. As a Service Technician in the North Bay, you’ll perform the diagnoses, maintenance, and repair of mechanical, electronic, gas/diesel and hydraulic material handling equipment while ensuring all repairs address the problem and not the symptom. You’ll also be expected to identify additional safety, mechanical and other items in need of repair when working on the equipment, and to submit quotes and completed work orders each day. Please note that if you’re assigned a field territory, you will need to be able to park a company vehicle at your residence and drive to various customer locations, so your DMV record needs to be solid.

WHAT IS THE JOB OF A SERVICE TECHNICIAN?

Since we hire service technicians based on level of experience (I, II, III, Journeyman), you may come in as a Shop Technician, reporting to a branch location every day with an assigned bay, or as a Road Technician where you start in our Shop then progress to an assigned territory based on your learning plan and experience, or as a Fleet Technician, where you are dedicated to a large customer with one or a few locations.

Your day-to-day activities will be determined by your Service Advisor, who will assign you 8 hours of work including performing periodic, routine maintenance services, safety inspections, and repairs on lift trucks and other industrial equipment. We’ll expect you to perform those safely and efficiently of course. Also, we expect you to have good written, verbal, and organizational skills and the ability to develop and maintain good working relationships with customers and your colleagues. You’ll be on the top of our recruitment list if you also live within a 30-mile radius of the territory listed on this job posting.

WHAT ARE THE BENEFITS?

As a service tech, you’ll become a union member with Automotive Industries. There are several benefits you’ll get because of this. Depending on your location, the company will pay 90-100% of healthcare benefits for you and your family, including:

• Anthem Blue Cross or Kaiser PPO
• Delta Dental plus orthodontics
• VSP Vision
• Life Insurance and Burial benefits
• Supplemental short-term disability income

We're Also Proud To Offer

• A guaranteed 40 Hour work week in most locations
• Auto-enrollment in the Union Pension where available and access to a 401K
• Employee Assistance Program (EAP) through Uprise
• Annual reimbursement for work boots and prescription safety glasses

Requirements

WHAT SKILLS AND EXPERIENCE DO I NEED TO BE A SERVICE TECHNICIAN?

Required

• At least six-months experience working on engines to start at our entry level.
• High School diploma or equivalent.
• Ability to read and interpret technical manuals and schematics.
• Proven diagnosis and trouble-shooting skills.
• Ability to clearly describe in writing, specific equipment information and findings in English.
• Ability to work safely under pressure, take general directions and use good judgement when working independently.
• Ability to work both independently and collaboratively.
• Ability and willingness to concentrate on a task for long periods, without being easily distracted.
• Ability to act in a way that is consistent with our values.
• Previous experience working with a computer tablet, typing, and taking photos.
• Ability to use Microsoft Office product suite (Outlook, Teams, etc.) and other dealer applications.
• Ability to drive a motor vehicle and other industrial equipment if necessary to travel to customer site(s) and test equipment.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to work overtime and weekends as needed.
• Qualified DMV record, background check and drug screening.

Desired

• ASE certifications.
• Master Certified Technician (non-Toyota considered).
• Technical school certificate of completion

WHAT ELSE SHOULD I KNOW?

Physical Environment

• Required to move frequently, stand, walk, climb, bend, kneel, turn, climb, push, pull, squat, and/or remain balanced for extended lengths of time throughout their scheduled working period.
• Required to reach above and below the shoulder, use repetitive hand, wrist and forearm rotation along with fine manipulation with right and left hands.
• Required to use hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• Required to twist at the neck and waist frequently.
• Operation of foot controls or repetitive foot movement required for driving equipment including forklift and motor vehicle, including long driving periods to locations across Northern California.
• Will use tablet as a telephone, messenger, and work tool, so expect to wear a Bluetooth device and use fine hand movements to enter information into the tablet daily.
• Must be able to move about the work area in a variety of different temperatures and environments and work safely in all weather conditions.
• Hear with or without correction to be able to interpret and receive information and directions.
• Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.
• Occasionally stoop, kneel, or crouch.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• Must lift 50 pounds without assistance and 100 pounds with assistance from others or utilizing a lifting device.
• Noise level fluctuates based on worksite.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.