Lifestyle Assistant/ Front Desk Agent

Auberge Beach Residences and Spa Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Flexible Spending Accounts

401(k) program with 4% match

Tuition Reimbursement

Employee Assistance Program

Job summary

Auberge Beach Residences and Spa Fort Lauderdale is seeking an Overnight Lifestyle Assistant to provide five-star service to residents. Your duties will include greeting residents, answering inquiries, and working closely with a team to enhance their experience.

Ideal candidates will have 2 years of hotel operations experience in a luxury setting and be flexible with their schedule to cover 24/7 service needs. Competitive benefits including medical coverage and 401(k) matching are provided.

Qualifications

• Minimum of 2 years of hotel operations experience in a luxury setting.
• Must have a flexible schedule including holidays and weekends.
• Familiar with standard operating procedures for guest services.

Responsibilities

• Greet residents and fulfill their requests.
• Answer telephone inquiries and take messages.
• Collaborate with other team members to enhance guest experience.

Skills

Excellent communication skills

Attention to detail

Job description

Company Description

Auberge Beach Residences is Fort Lauderdale’s most extraordinary beachfront property. Come home to our elegantly modern take on relaxed beachfront living, where you’ll unwind by one of our multiple swimming pools or at our private beach club. Experience beachfront living like no other. It’s the comfort of a family summer house married with the sophisticated style and effortless quality of modern Fort Lauderdale. A perfect enclave to relax & re-energize with loved ones.

Job Description

Become one of the authors of our story. The Overnight Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. The Lifestyle Assistant is responsible for greeting residents, fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned. Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

• Communicate effectively in English with co-workers and management.
• Directly participate in operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation.
• Answer telephone calls, taking and deliver messages as needed.
• Work in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants.
• Be empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion.
• After training, must display a working knowledge of emergency procedures so that talent and resident safety will be insured.
• Utilize the radio/paging internal communication system used throughout the facility.
• Maintain confidentiality of internal and external resident information.
• Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations.

Qualifications

Required Qualifications

• A minimum of 2 years of hotel operations experience in a luxury setting
• Demonstrated track record of strong attention to detail and excellent communication skills.
• Must have a flexible schedule including holidays and weekends.
• The front desk will be staffed to provide services 24 hours a day, 7 days a week, therefore all applicants must be flexible and willing to work AM, MID and PM shifts.

Benefits

Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Team Member Stay Discounts
• Employee Assistance Program
• Tuition Reimbursement
• Task Force Opportunities
• Career Growth
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.