LifeSpa Coordinator

Life Time Inc.; Westfield (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator in Westfield, MA, who will operate the telephone system, greet callers, and direct them to the right staff.

The role includes scheduling appointments, explaining LifeSpa offerings, and assisting the Department Head with filing and office duties. The ideal candidate has a High School diploma or GED, 1 year of customer service, CPR/AED certification within 30 days, and proficiency with Microsoft Office applications.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certified within 30 days of hire.
• Proficiency with Microsoft Office suite.
• Ability to perform basic calculations (discounts, interest, commissions).
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and serve members in a friendly, professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services and treatments to guests and assist with determining needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and appointment scheduling communications.
• Follow safety devices and company safety rules.

Skills

Customer service

Receptionist experience

CPR and AED certified

Ability to calculate figures

Stand, walk, lift 50 lbs

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller’s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties and Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.