LIFELINE CALL RESPONDER

Northeast Kingdom Human Services; St. Johnsbury (VT); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance

Tuition reimbursement

403b retirement plan

Generous paid time off

Employee wellness program

Job summary

Northeast Kingdom Human Services is seeking a 988 Call Responder in St. Johnsbury, VT. The role requires answering calls from the National Lifeline and providing critical crisis response support.

This position involves engaging callers, assessing risk levels, and initiating rescue protocols for those in imminent danger. The ideal candidate will have at least two years of experience in crisis response, a high school diploma, and skills in suicidal assessment.

Qualifications

• At least two years of experience in crisis response.
• Skills in suicidal assessment and treatment are a plus.

Responsibilities

• Answer calls routed from the National Lifeline.
• Engage callers while assessing risk levels of suicidality.
• Initiate rescue for individuals at imminent risk.

Skills

Crisis response

Active listening

Risk assessment

Suicidal assessment

Education

High school diploma or equivalent

Job description

Job Details: Job Location: St Johnsbury, VT 05819, Salary Range: $24.13 - $29.49 Hourly, Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives.

988 Call Responder

The 988 Call Center Responder is responsible for answering calls routed from the 988 National Lifeline. As part of Emergency Services you will be working with team members who are highly trained in mental health crisis management and suicide prevention.

About Northeast Kingdom Human Services

NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 500 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont

Essential Tasks/Functions/Responsibilities

• Answer calls routed from the National Lifeline.
• Engage in "active listening" approach that will actively engage the caller while assessing risk levels of suicidality.
• Assess callers using the Lifeline version of C-SSRS (Columbia Suicide Severity Rating Scale) to determine level of acuity and next steps for supports.
• Use least invasive intervention to promote the use of approaches that emphasize cooperation over coercion.
• Initiate rescue when an individual is at imminent risk and unable to participate in securing their own safety.

Education/Training

• High school diploma or equivalent
• At least two years of experience crisis response
• Suicidal assessment and treatment skills are a plus

SALARY & BENEFITS

• Competitive Salary $24.13 - $29.49 per hour
• Tuition & continuing education reimbursements and loan repayment program.
• Health and dental insurance.
• 403b retirement plan with Agency contribution and match.
• Generous paid time off, 12 sick days and 12 paid holidays.
• Outstanding employee wellness program
• Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, employee assistance program, and additional optional benefits.

NKHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Northeast Kingdom Human Services is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.