Lifecycle Marketing Operations Manager, Firefox Mobile

mozilla; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Generous performance-based bonus plans

Home office stipend

Annual professional development budget

Well-being stipend

Job summary

Mozilla is seeking a Lifecycle Marketing Operations Manager to drive Firefox Mobile marketing execution across ASO, lifecycle programs, and product launches. You will translate strategies into reliable plans, improve processes, and enable AI-assisted workflows to scale the team’s impact.

With 5+ years in marketing operations, you’ll coordinate multi-step programs and ensure quality across multiple workstreams, while prioritizing effective execution and data-informed decision making.

Qualifications

• 5+ years of experience in marketing operations or a similar role.
• Experience coordinating multi-step marketing programs across workstreams and timelines.
• Strong organizational skills with attention to detail and ability to prioritize.
• Ability to create repeatable processes and documentation to improve quality.

Responsibilities

• Coordinate and execute ASO initiatives and app store events with internal teams and external agency.
• Translate lifecycle campaign briefs into executable plans and support hands-on execution.
• Coordinate product launches and other growth initiatives; manage cross-functional handoffs.
• Own localization, QA, and readiness workflows; escalate blockers before delivery.
• Collect performance data and learnings to inform reporting and optimization.
• Develop scalable processes and AI-assisted workflows to reduce coordination overhead.

Skills

Marketing operations

Program coordination

Operational judgment

Process documentation

Tools

Claude Code

Cowork

Job description

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we're doing this while never losing our focus on our core mission - to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren't beholden to any shareholders - only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

The Firefox Product Marketing team works closely with Product, Marketing, Creative and other cross-functional partners to drive acquisition, activation, engagement and retention across the entire user journey. The Lifecycle Marketing Operations Manager will serve as the operational anchor for Firefox Mobile marketing execution. They will translate product marketing and growth strategies into reliable, repeatable execution across App Store Optimization (ASO), lifecycle programs, product launches and other priority growth initiatives. They will also improve execution quality and team scalability by developing stronger processes, automation and AI-assisted workflows.

What you'll do:

Coordinate and execute ASO initiatives, including metadata updates, creative experiments and app store events, in collaboration with Product Marketing and our external agency.

Translate approved lifecycle campaign briefs into executable plans and support hands-on campaign execution across key moments in the user journey.

Support the execution of product launches and other priority growth initiatives by coordinating workstreams, cross-functional handoffs and operational follow-through.

Own shared localization, quality assurance and operational readiness workflows across supported workstreams, identifying and escalating blockers and risks before they affect delivery.

Gather and consolidate performance data and operational learnings from campaigns and experiments to support reporting, synthesis and future optimization decisions.

Develop scalable processes, automation and AI-assisted workflows-including solutions using Claude Code and Cowork-to improve execution consistency and reduce coordination overhead.

What you’ll bring:

5+ years of experience in marketing operations or a similar role.

Experience coordinating and executing multi-step marketing programs across multiple workstreams, stakeholders, timelines and dependencies.

Strong operational judgment, organization and attention to detail, with the ability to prioritize effectively and work independently.

Experience creating repeatable processes, workflows and documentation that improve execution quality and efficiency.

Commitment to our values:

Play to win

Build for people first

Engage evidence over ego

Decide and deliver

Ship, learn, repeat

What will help you stand out:

Experience with mobile growth or ASO, including metadata optimization and creative experimentation.

Comfort working with performance data, including campaign measurement, experiment analysis and reporting.

Experience building automated and AI-assisted workflows using Claude Code, Cowork, or similar tools.

What you’ll get:

• Generous performance-based bonus plans for all eligible employees - we share in our success as one team
• Rich medical, dental and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country-specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage application