Lifecycle Marketing Manager

Juno; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Juno is recruiting a Lifecycle Marketing Manager to own member communications across all products. You will craft timely email and SMS campaigns for 290,000+ members, using deep data to segment and personalize at scale. The role emphasizes compliance, testing, and rapid iteration to drive funded loans.

You’ll collaborate with product teams, learn the data model, and leverage AI tools to accelerate impact while maintaining rigorous quality control.

Qualifications

• 1–3+ years in lifecycle/CRM marketing, marketing ops, growth, or related analytics.
• Hands-on ESP experience; we will teach our platform if needed.
• You don't need SQL on day one, but you should want to learn it.
• AI fluency: you use AI in daily work and can explain impact and limits.

Responsibilities

• Own lifecycle execution end to end: build and ship email and SMS campaigns across grad, undergrad, and refi.
• Learn the product and data model: understand member journeys from signup to funded loan.
• Define segmentation: target by vertical, school, stage, and loan status.
• Coordinate with product/biz lines to translate goals into campaigns calendar.
• Own measurement: report opens, clicks, applications started, completed, and funded loans.
• Run the test roadmap: propose experiments on subject lines, timing, sequencing, offers.
• Keep compliance: route through compliance review and maintain hygiene.
• Use AI as multiplier: draft, QA, and debug with AI; ensure accuracy.

Skills

Lifecycle marketing

Data analysis

ESP experience

AI fluency

Attention to detail

Execution focus

Product curiosity

Seasonality planning

Tenacity

Tools

Customer.io

MailChimp

Klaviyo

HubSpot

Job description

About Juno

Juno leverages collective bargaining power to secure better student loan rates for students. With 290,000+ members and over $2B in negotiated loan volume, we've proven that group buying works. We are the most popular way to pay for the world's top graduate programs, and we're looking for someone to own the communications that reach our members at the moments that decide whether they borrow with us.

About Juno

Juno leverages collective bargaining power to secure better student loan rates for students. With 290,000+ members and over $2B in negotiated loan volume, we've proven that group buying works. We are the most popular way to pay for the world's top graduate programs, and we're looking for someone to own the communications that reach our members at the moments that decide whether they borrow with us.

The Problem

Federal lending reforms have created a significant market shift. In July 2026, new caps on federal graduate loans, including the elimination of Grad PLUS for new students, came into effect leaving millions of students with significant funding gaps. Students need transparent, competitive private options, exactly what Juno provides.

Your Mission

We're seeking a Lifecycle Marketing Manager to own the execution of our member communications across all our products and business lines. Juno sends at high volume to a member base of 290,000+, and the gap between a good send and a great one is measured in funded loans.

You’ll be the person who turns what we know about our members into the right message, to the right segment, at the right moment in their borrowing cycle, and who can prove what it did.

What You’ll Do

• Own lifecycle execution end to end: Build and ship email and SMS campaigns across grad, undergrad, and refi.
• Learn the Juno product and data model deeply: This is the core of the job:
  • Understand how a member moves from signup to rate offer to application to funded loan
  • Know what we hold on every member, where it lives, and what it can and can’t tell you
  • Use that structure to build segmentation and personalization that hold up at scale
• Build segments that are actually right: Define who receives what by vertical, school, application stage, loan status, and timing. A mis-scoped audience is the most expensive mistake in this role.
• Work in coordination with the people who own products/business lines: Translate the goals of grad leaders and senior team members into a shipped campaign calendar.
• Own measurement: Report on what each campaign did. Opens and clicks, but mostly applications started, applications completed, and loans funded. Bring the read to the team before anyone asks for it.
• Run the test roadmap: Propose and run experiments on subject lines, timing, sequencing, and offers, and keep a record so we stop re-learning the same lessons.
• Keep the program clean and compliant: Route messaging through compliance review, maintain suppression and deliverability hygiene, and keep the account organized enough that someone else could pick up your work.
• Use AI as a multiplier: Draft, QA, and debug with AI tools. Segment logic, Liquid, SQL, copy variants, post-send analysis. We expect the work to move faster because of them, and we expect you to catch it when the output is wrong.

What We Offer

Compensation: Base salary range: $80,000–$100,000, depending on experience, plus an annual performance bonus. Benefits include comprehensive health, dental, and vision coverage and 401(k) matching.

Benefits: Comprehensive health, dental, vision, and retirement matching

What We’re Looking For

• Background: Typically 1–3+ years in lifecycle/CRM marketing, marketing operations, growth, or an analytical role adjacent to one of them.
  • Open to a lifecycle marketer who wants to go deeper on data, or an analyst/ops person who wants to move into growth
  • Hands‑on experience with an ESP (Customer.io, MailChimp, Klaviyo, HubSpot) is a plus; we’ll teach you ours
• Comfortable with data: You can read a funnel, reason about a segment, and tell a real result from noise. You don't need SQL on day one, but you should want to learn it.
• AI fluency: You already use AI in your daily work and can walk us through exactly how. We care less about which tools you use than whether you've actually changed the way you work, and whether you know where they fall down.
• Precision: The work is high-volume and unforgiving of small errors, because a wrong merge field or a mis‑scoped audience reaches thousands of people at once. You check your work, and you build processes so the checking isn't the only thing standing between us and a mistake.
• Execution over ideation: You'll ship a lot. You'd rather run the calendar well than spend the week debating it.
• Curiosity about the product: You want to understand how student lending actually works, federal versus private, what drives a rate, cosigners, deferral, refinancing, because you can't segment well on a product you don't understand.
• Comfort with seasonality: our year has a peak. You plan for it months ahead and go all‑in when it lands.
• Tenacity: we work as hard as it takes to achieve our targets.

The X-Factor

• You're precise: You catch the broken link before it goes to 40,000 people
• You're curious about the data: When something works, your first instinct is to ask why
• You close the loop: A campaign isn't done until you've reported what it did
• You think in systems: You'd rather build the process once than do the thing by hand ten times

Why Join Juno?

The Opportunity

Real Impact: Help hundreds of thousands of students get access to the lowest rates on the market.

Market Timing: Federal aid changes create massive tailwind for growth.

Proven Model: $2B+ negotiated, 290K+ members - product-market fit achieved.