LIfe Skills Manager

Urban Peak

Denver (CO)

On-site

USD 49,000 - 52,000

Full time

14 days+

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Benefits offered by this job

100% Employer paid Medical and Dental

Vision Plan

Flexible Spending Plan

Life Insurance

Short-Term & Long-Term Disability

403(b) Retirement Plan with 2% Match

Paid Holidays

Paid Sick Time

Vacation accrual

Employee Assistance Program

Second Language pay differential

Job summary

Urban Peak is seeking a Minor Shelter Life Skills Manager to supervise youth ages 12-17 in our Denver-based Minor Shelter program. The role emphasizes trauma-informed care, safety, and collaboration with the Minor Shelter Case Manager and families when applicable.

The position requires direct youth engagement, intake assessments, crisis intervention, and documentation of services. A college-level background or equivalent experience in human services is preferred, with a strong emphasis on

Qualifications

Two years of college or equivalent plus experience in human services.
Experience with homeless or runaway youth preferred.
Ability to pass background checks and pre-employment TB and physical.

Responsibilities

Accurately document admission records and services provided.
Collect and maintain client data and ensure confidentiality.
Conduct intakes and assess level of need for youth involvement in Urban Peak.
Provide crisis intervention and de-escalation as needed.
Facilitate group activities and coordinate with Shelter Case Manager.

Skills

Crisis intervention

Trauma-informed care

Documentation

Data entry

Bilingual (spanish/other)

Education

Two years of college

HS Diploma + 6+ years human services experience

Tools

Microsoft Office Suite

Job description

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager will be responsible for providing direct supervision of youth at the Urban Peak Minor Shelter program. This includes ongoing engagement, assessment, intervention, and ensuring client safety by providing the delivery of appropriate and effective program services in a positive environment. Duties include supervision of youth in accordance with facility rules and regulations, youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and supporting the Minor Shelter Case Manager with completing Discharge information. This position also involves communication with the Minor Shelter Case Manager and with the youth's family, if applicable, and working with the youth and Shelter team towards program termination within 21 days of entry. The Minor Life Skills Manager will assist with reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak's mission.

The Minor Shelter Life Skills Manager will work with youth ages 12-17 who are enrolled in Urban Peak's Minor shelter program who are experiencing homelessness. The acuity of clients varies based on mental and physical health needs, and unique histories of trauma. The priority for these clients will be family reunification or, if not possible, referring to other systems of care within 21 days of program entry. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

This position will ensure that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect and work effectively with a diverse, resistant street youth population.
Exercise discretion and independent judgment, set clear and appropriate boundaries with youth.
Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults.
Provide services that are trauma informed, appropriate, and effective.
Problem solving skills (multi-tasking, assessment, organization and prioritization).
Understanding of the provision of and commitment to trauma informed care.
Must be QMAP certified or eligible for QMAP certification.
Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.
Team-oriented and able to coordinate with various departments and staff.
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak's auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts)

What You Will Do:

Documentation:

Accurately document admission record and record actual services received by clients.
Collect and maintain accurate data on an ongoing basis.
Document relevant and significant events that occur during the shift in the Communication Log.
Maintain clear and effective communication with other staff regarding clients.
Ensures client confidentiality through the safe and secure storage of client information..
Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
During intake, assesses the level of need and makes recommendations regarding youth's involvement in Urban Peak.
Establishes plans with youth, ensures follow through, and makes appropriate referrals.

Youth Supervision:

Provide milieu supervision and work to ensure the safety of the youth and their environment.
Assure that youth maintain cleanliness of the shelter environment.
Provide direction and support to youth on the completion of daily chores and other milieu activities.
Maintain a welcoming presence; and support youth who come into the shelter.

Assessments:

Collect and record necessary intake information to reflect the needs of clients.
Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up.

Crisis Intervention:

Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Case Management:

Facilitate group activities and discussions.
A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials).
Additional case management meetings may be required.

What We Offer: