Life Sciences Account Manager

Beck & Pollitzer USA; Spartanburg (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Beck & Pollitzer USA in Spartanburg, SC is seeking an Account Manager to drive sales performance and profitability. You will identify new opportunities and develop business with existing customers, while delivering exceptional service to ensure satisfaction.

You will work with sales inquiries to achieve high conversion, lead site visits and presentations, and maintain relationships from quote to delivery. A strong emphasis on cross-selling, teamwork and regulatory awareness is required.

Qualifications

• Solid sales or contract management experience in the production equipment installation environment.
• Proven track record of identifying and winning new business in a service business.
• Active knowledge of mechanical/installation engineering projects and processes.
• Experience negotiating with clients and vendors.
• Strong analytical and problem-solving approach.
• Proactive in problem-solving with effective communication, and comfortable managing vendor and client interactions.
• Able to use initiative and work well in a team.

Responsibilities

• Generate profitable new business through market data, prospecting, and Beck & Pollitzer resources.
• Identify inquiries for projects and push full project and service capabilities.
• Cross-sell and upsell Beck & Pollitzer's services to key players.
• Increase customer contact to grow market share and new user base.
• Lead or support customer/site visits and presentations to secure orders and deliveries.
• Build long-term relationships with new customers through multiple channels.
• Interpret customer requirements, survey sites, and create inquiry data.
• Maintain technical competence and knowledge of regulatory issues affecting customers.
• Provide quality service to internal and external customers and uphold company values.
• Report sales performance and hand-over to Operations after order is secured.
• Ensure timely updates of internal CRM systems.
• Participate in lessons learned sessions and adhere to HR and safety procedures.

Skills

Sales experience

Contract management

Negotiation

Prospecting/lead generation

Analytical/problem-solving

Communication

Teamwork

Vendor/client interactions

Mechanical/installation knowledge

Tools

Microsoft Office

Job description

Summary of Primary Functions: The account manager will be expected to drive sales performance and achieve profit targets by continually identifying new opportunities and developing business with existing customers. They will provide exceptional customer service to ensure customer satisfaction and work with sales inquiries to achieve high levels of sales conversion.

Essential Duties and Responsibilities

External Sales

• Generate profitable new business through the strong use of market data, prospecting and orchestration of Beck & Pollitzer's resources.
• Prospect identification and generation of inquiries for projects; always pushing full project and service management capability.
• Identify key players in the targeted organizations and use every opportunity to cross-sell and upsell Beck & Pollitzer's services.
• Increase customer contact to build up a new user base and grow market share.
• Lead or support customer/site visits and company presentations as required, to strengthen relationships and provide long-term full customer support from negotiation and price quotation stage through to closing sale and delivery.
• Build long-term, productive, and mutually beneficial relationships with new customers using multiple channels
• Interpret customer engineering requirements, survey sites, and create inquiry data.
• Maintain technical competence, service knowledge, local industry knowledge, and regulatory issues which affect customers.
• Provide quality service to Beck & Pollitzer's internal and external customers in all assigned tasks, while always upholding Beck & Pollitzer's values.
• Report sales performance and prospects to Location Manager using agreed framework.
• Undertake efficient hand-over to Operations once the order has been secured.
• Ensure timely update of internal customer relationship systems.
• Provide customer service support during and after contracts and participate in "Lessons Learned" sessions.
• Learn and adhere to company processes to be accurate and efficient in all tasks.

General

• Adhere to and support the implementation of HR processes and procedures.
• Strictly adhere to the Company's Health and Safety Procedures and ensure a safe working environment for self and others.
• Maintain a positive and professional image of Beck & Pollitzer (including wearing the correct branded wear, as required).
• Contribute to continuous improvement processes and drive forward efficiency and standardization.

Job Specifications or Qualifications

Experience:

• Solid sales or contract management experience to the production equipment installation environment.
• Proven track record of identifying and winning new business in a service business.
• Active knowledge of mechanical/installation engineering projects and processes.
• Experience negotiating with clients and vendors.
• Computer literate; able to use Microsoft packages and internal systems.
• Experience working in the machinery relocation / installation industry.
• Strong analytical and problem-solving approach.
• Good research and prospecting skills.
• Proactive in problem-solving, able to communicate effectively, and comfortable managing vendor and client interactions.
• Active listener with a sound ability to handle and prevent objections.
• Sound judgment and good business sense.
• Able to use your own initiative and work well in a team.
• Professional demeanor and ability to represent the company positively in interactions with clients and vendors.

Work Environment :Office environment; may be required to travel on occasion to a jobsite.

Travel Required:Must be willing and able to work at our corporate office, when required, in Spartanburg, SC.

This job description is not a contract for employment. Employment with Beck & Pollitzer USA is at will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as established by law. If you require assistance or accommodation to complete a job application, please contact our Human Resources Department [e-mail] by calling [phone].