Life Science Account Partner (Professional Services Sales)

Enboarder; Indiana; On-site; USD 170,000 - 260,000; Full time

Job summary

Salesforce Professional Services seeks a Transformation thought leader and strategist who can shape Life Sciences programs and secure multi-million-dollar commercial mandates. This player-coach role requires aligning cross-functional teams, documenting complex workstreams, and driving One Salesforce pursuits across executives, including CIO/CFO leadership.

You will craft commercial roadmaps, lead with credibility at the C-Suite, and orchestrate ambitious services initiatives that deliver

Qualifications

• 4+ years leading technology transformation programs at Fortune 500 companies.
• 5+ years of management or internal consulting in large strategic programs.
• Experience leading customer relationships at the executive level.
• Ability to present business value led pitches and negotiate terms.
• Experience with cross-functional digital transformation programs.
• Travel up to 50% is expected.
• Degree or equivalent relevant experience required.

Responsibilities

• Commercial orchestration: lead end-to-end go-to-market and 7-figure proposals.
• Act as primary conductor for digital transformation roadmaps and operating models.
• Close complex services pursuits and align CxO stakeholders across the org.
• Drive account strategy and growth with cross-functional teams.

Skills

Strategic selling

Executive communication

Cross-functional leadership

Relationship management

Commercial rigor

Education

Bachelor's degree or equivalent experience

Job description

Who We Are

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Role Description

The ideal candidate is a Transformation thought leader and strategic seller who can shape and secure our Life Sciences programs. This isn't a traditional sales role; it is a 'player-coach' position for a strategist who can command executives and convert abstract AI visions into multi-million dollar commercial mandates.
As a high-octane problem solver, you will engineer the commercial roadmap and services propositions that accelerate tangible business outcomes. You are the strategic orchestrator of the account, possessing the organizational rigor to document complex workstreams that align cross-functional stakeholders. By conducting a unified "One Salesforce" pursuit, aligning Distribution Sales, Product, and Customer Success, you chart a clear path for how Salesforce can operate as the primary engine for our customers' digital and agentic evolution.
The Account Partner (AP) leverages their prior experience leading customer experience, digitization, or sales/service/marketing transformation programs as an internal leader or as an external consultant. APs ideally have led multiple transformation programs where they have not only helped paint the picture of the customer’s vision but have also driven execution to achieve the desired value and outcomes. The candidate is confident, experienced, and credible in the C‑Suite, with an unwavering ability to influence action and results up, down, and across the organization.

Impact

Success will be defined by your ability to bridge the gap between a client’s strategic aspirations and high-stakes execution, resulting in bookings, program revenue, and software consumption. You will help Salesforce move beyond the role of a traditional vendor to become an indispensable strategic steward for our most complex Life Sciences accounts. Your goal is to engineer and secure large-scale services programs that ensure customers realize the full, transformative ROI of their CRM, AI, and Data investments. The primary measurement of success in this AP role is the orchestration and closure of high-complexity, multi-million dollar services pursuits.

Responsibilities

• Commercial Orchestration
  • Lead E2E go-to-market motion to build 7-figure proposals to accelerate customer value in partnership with cross-functional teams across License Sales, Product, and Services
  • Serve as the primary conductor for Digital Transformation roadmaps and operating models, moving customers from Legacy Systems to AI-First Enterprises
  • Act as the closer for complex services pursuits, leveraging compelling direct & indirect communication to align diverse CxO stakeholders (e.g., CIO, CFO, Head of Commercial Ops)
• Account Strategy & Growth
  • Drive account planning across strategic Life Sciences customers, designed to deliver customer value by mapping program outcomes to commercial milestones
  • Self-originate pipeline and accelerate high-value opportunities by identifying untapped value within the Life Sciences ecosystem
  • Demonstrate commercial excellence through rigorous territory planning, deal progression, and close plans
• Executive Leadership & Value Realization
  • Engage at the CxO level positioning yourself as a long-term trusted advisor from initial vision white-boarding through Program Executive Steering Committee meetings
  • Inspire cross-functional teams, often leading with indirect authority across matrixed teams, including with various internal executive sponsors and external partners (i.e., system integrators and other ecosystem partners)
  • Utilize industry and market trends to build tangible pathways to drive scalable and sustainable Agentic innovation

Minimum Requirements

• 4+ years experience leading technology transformation programs at Fortune 500 companies
• 5+ years of management or internal consulting experience leading large strategic programs, including business development, management of client relationships, and/or delivery oversight
• Expertise in at least one of the following areas: Sales, Service, Marketing, Omni-channel, Customer Experience, Technology Delivery, and Operations
• Present business value led pitches and effectively negotiate terms with commercial rigor & sound business judgment
• Experience managing C-suite customer relationships and executive objection handling
• Demonstrated ability and willingness to balance strategic thinking and ‘roll up sleeves’ to drive customer and team success
• High emotional intelligence, including empathy, curiosity, and desire to improve and constantly learn
• Travel is a meaningful part of this role. Ability to travel up to 50%
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Track record of strong performance across blended consultative sales, technology sales and/or technology program delivery
• Experience owning pursuit teams and participating in the proposal development process; demonstrated negotiation and conflict management skills
• Experience leading client, internal teams, and partners (e.g. system integrators) without positional authority in all three facets of digital transformation: technology, business, and culture change
• Strong technical acumen and experience working with technical teams
• Prior role as an executive with excellent verbal, interpersonal, and presentation skills, with a track record of decisive decision making
• Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment