Life-Saving EMS Dispatcher — Critical Urgency Calls

County Emergency Communications; Mule Creek (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive, following the employer’s medical dispatch protocols and oversight requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required or preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification (may be required)

Job description

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive, following the employer’s medical dispatch protocols and oversight requirements.