Life Insurance Onboarding & Administration Rep.

GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Group life insurance

401(k) with company match

Job summary

GPM Life Insurance in San Antonio, TX seeks an Agency Onboarding & Administration Representative for a 39‑hour workweek in‑office. The role focuses on agent onboarding, terminations, compensation and contract maintenance, with compliance oversight for state regulations and internal procedures.

Cross-training with Agency Administration and handling routine admin duties are key responsibilities. Strong communication and customer-service skills are essential to succeed.

Qualifications

• 2-3 years of administrative/clerical experience, preferably in life insurance.
• Strong computer skills including Word and Excel.
• Excellent verbal and written communication.
• Ability to interact well with others and handle demanding customers.

Responsibilities

• Develop proficiency in Agent Onboarding, terminations, and contract maintenance.
• Ensure compliance with state Departments of Insurance and internal procedures.
• Cross-train with Agency Administration and handle administration duties.
• Process contracting, appointments, and related filings for agents and IMOs.
• Reconcile monthly reports and support field leadership.

Skills

Administrative experience

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Agency Onboarding & Administration Representative

Location: GPM Life Insurance, 2211 NE Loop 410, San Antonio, TX 78217

Working conditions: 100% In-office

Job type: Full time (39 hours/week)

About GPM Life Insurance

GPM Life is a northeast San Antonio based life insurance company with an emphasis on providing excellent customer to policyholders/customers, agents, and the GPM Life Team.

GPM Life offers a competitive benefits package including medical, dental, vision, group life insurance, and a generous 401(k) plan with a company match.

GPM Life employees work 39 hours a week Monday-Friday. (5-hour workday on Friday!)

Minimum requirements:

• 2-3 years of administrative/clerical experience preferably in a life insurance company.
• Strong computer skills including Word and Excel.
• Requires excellent verbal and written communication skills.
• Must interact well with others.
• Must be able to work with demanding customers.

ABOUT THE POSITION

Responsible for developing full proficiency in Agent Onboarding and Terminations, compensation/hierarchy/contract maintenance, as well as ensuring compliance with state Departments of Insurance and GPM Life internal operating procedures. This position will also cross train with and assist Agency Administration and handle administration duties regularly.

Job duties/responsibilities for Onboarding & Termination:

• Responsible for contracting, appointments, and reinstatements for agents and Independent Marketing Organizations (IMOs) to include requesting all applicable due diligence (background check) reports, appointment fees, related forms, and preparation of contracts for processing. Responsible for handling/processing state appointments to meet compliance regulations for all states/jurisdictions with certain requirements. Maintains various associated department logs.
• Process termination of agents for Lack of Production (LOP) or other necessary reasons.
• Manage monthly LOP report. Communicate with field leaders, before executing agent terminations.
• Responsible for both setting up agent payment arrangements and admission of debit balance information for collections, rolling unpaid balances to agent’s upline if not paid and/or reporting to Vector.
• Responsible for reconciling monthly Vector reports.

Job duties/responsibilities for Agency Administrative:

• Apply critical thinking and operational expertise to identify, analyze, and correct legacy workflow inefficiencies and process gaps.
• Assist agents with commission questions, explaining where statements are located on Agent Access and how to read them as well as how to calculate commission amount. Explain how commissions are paid, research discrepancies and request adjustments when needed.
• Assist with coding and documenting all department credit card payments.
• Process direct deposits for agents, log agent in spreadsheet and code LSP, and scan agent file.
• Assist with maintenance of state regulation files for advertising, errors, omissions, and replacements.
• Assist with maintenance of inventory, distribution service, updates to GPM Life’s promotional catalog, and Agency materials library.
• Assist with processing supply orders for agents and employees.
• Performs other duties as assigned.

Candidates should have:

• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Ability to prioritize and multi-task.
• Requires excellent verbal and written communication skills.
• Great people skills.
• Professional demeanor.
• Time management and organizational skills.

Education

• High school education or equivalent