Life Events Operations Manager

U.S. Bank; Tempe (AZ); On-site; USD 71,000 - 84,000; Full time

Job summary

U.S. Bank is seeking an experienced operations professional to manage and coordinate activities in the assigned area. You will ensure quality service, supervise staff, and drive efficient processes that support customers and internal stakeholders.

This role emphasizes governance, accuracy and cross-functional collaboration. Requirements include a Bachelor's degree or equivalent, 3–5 years of operations experience, and strong organizational and communication skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of operations-related experience.
• Thorough knowledge of operation functions, systems, policies and procedures.
• Strong organizational, managerial and project management skills.
• Well-developed customer relations skills and excellent interpersonal, verbal and written communication.
• Ability to manage multiple tasks and deadlines simultaneously.

Responsibilities

• Manage and coordinate operational activities for assigned areas/regions.
• Ensure quality service and effective operations support for customers.
• Oversee staff and administer corporate policies and procedures with compliance.
• Coordinate system conversions from an operations perspective.

Skills

Operations management

Project management

Customer relations

Communication

Multitasking

Banking operations

HR knowledge

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of operations-related experience

Preferred Skills/Experience

• Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
• Strong organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resources

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.