LIFE Center Service Representative

Southern Ohio Medical Center; Portsmouth (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Quarterly market analysis

Tuition and certification assistance

Club LC gym membership

Health, dental, and vision coverage

Job summary

Southern Ohio Medical Center is seeking a LIFE Center Service Representative to greet members, check in guests, enroll new members, and assist with memberships and inquiries. The role includes cashier duties, maintaining accurate member records, and supporting trainers and staff.

The position focuses on delivering exceptional service in a fitness setting, ensuring facility cleanliness and smooth daily operations as part of a team at SOMC.

Qualifications

• Basic literacy skills plus the ability to perform basic math calculations to accurately handle money required.
• Customer service experience and computer and/or database experience preferred.
• Previous experience in a fitness setting preferred.

Responsibilities

• Provide outstanding customer service at the front desk and greet members and guests.
• Handle member check-ins, transactions, and basic inquiries with accuracy.
• Maintain and balance the cash drawer at end of shift or day.
• Keep member files up to date and assist in coordinating services with trainers and staff.
• Ensure a safe, clean, and welcoming fitness environment; enforce facility rules.
• Open and close the facility, prepare locker rooms, and manage cleaning logs.

Skills

Customer service

Cash handling

Basic math

Computer skills

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: LIFE Center
Shift/schedule: Contingent (Works as needed)

GENERAL SUMMARY

Works under the supervision of the Wellness Operations Manager. LIFE Center Service Representative’s primary job function is to perform the duties necessary to meet the member’s needs. This includes, enrolling new members and assisting current members with their queries. Greeting members and users of the gym as they come through reception. Checking in members and verifying memberships. Registering prospective members and guiding them to the correct person. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. Representative is also responsible for the cleanliness and appearance of the fitness facility.

QUALIFICATIONS

Education:

• Basic literacy skills plus the ability to perform basic math calculations to accuratelyhandle money required.

Licensure:

• BLS required within 90 days of hire required.

Experience:

• Customer service experience and computer and/or database experience preferred.
• Previous experience in a fitness setting preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provides outstanding customer service by making at least one contact with person entering the facility. Initiates contact at front desk and/or in the fitness area.
• Performs basic front desk duties including answering phones and processing member check-ins and transactions. Refers corporate, EFT, and PRD questions Supervisor.
• Balances transaction and cash drawer at end of shift or day.
• Works with Wellness Operations Manager and other staff members to maintain accurate and up to date files on members.
• Demonstrates the ability to properly use the strength and cardiovascular equipment.
• Maintains safe workout environment by keeping fitness area free of clutter and enforcing facility safety rules for members.
• Maintains facility appearance daily by performing daily assignments as instructed on facility cleaning logs.
• Performs opening and closing duties of facility making sure all computers, TV’s equipment, alarms, and lights are on/off and locker rooms are prepared for clients.
• Keeps locker rooms soap and washcloths stocked, soiled linen carts emptied and floors clear.
• Verifies insurance benefits and obtains proper authorization and certification to ensure proper enrollment into qualifying insurance programs.
• Demonstrates ability to troubleshoot member accounts.
• Maintains responsibility for correct payment information.
• Completes opening and closing financial reports.
• Works with the manager and other staff members to maintain accurately and up-to-date files on members inmember account system.
• Demonstrates knowledge of LIFE Center supplements, products, and apparel.
• Performs supplement, product, and apparel sales.
• Performs routine registration of new members —ensuring member information is updated including address changes and insurance updates.
• Collects member payments and maintain a balanced cash drawer.
• Assists in the coordination of services for members in collaboration with personal trainers and group fitness instructors.
• Maintains the ability to direct members and community members to outpatient rehab and cardiac rehab.
• Performs account audits to ensure payment of contract and services received by members.
• Reviews security cameras during shift to ensure proper member access and use of the facility.
• Reports any misconduct to management staff.
• Performs monthly locker audits.

Why SOMC? You Care for Our Patients, We Care for You

At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.

• Competitive pay with quarterly market analysis
• Performance-based annual increase and bonus eligibility
• Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
• Comprehensive medical, dental, and vision coverage*
• Medical and dependent care flexible spending accounts*
• Earned Wage Access - get paid before payday
• Paid Time Off bank with 3 annual sick days
• Life insurance and disability coverage*
• Tuition and certification assistance
• Club LC - discounted/free gym membership
• Employee discount and payroll deduct programs
• And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees

Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center.

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.