Life & Annuity Compliance Analyst – Sales Practice Guidance

Nationallifeinsurancecompany; Addison (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

National Life Group in Addison, TX is seeking a Life & Annuity Compliance professional to advance their regulatory expertise and apply policies to organizational processes. The role focuses on reviewing consumer complaints and non-fraud agent matters, developing responses, and building collaborations with regulators and internal teams.

The position offers growth in compliance knowledge and exposure to fixed life products and living benefits, with opportunities to learn more about AI guidance

Qualifications

• 3+ years in compliance and/or life insurance/annuities.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication.
• Ability to explain complex compliance topics clearly.
• Professionalism and ability to interact with stakeholders.

Responsibilities

• Contribute to research, analysis, solution and response to consumer complaints using departmental tools.
• Execution - 80%; Tactical - 20%.
• Assist with review/investigation of non-fraud agent referrals and disciplinary recommendations.
• Interview and file reviews; collaborate with business partners on actions.
• Complete routine/ad-hoc tasks within established time standards.
• Build relationships with internal and external peers, including regulators.
• Apply judgment within defined procedures to support compliance goals.
• Demonstrate alignment with company values and leadership tenets.

Skills

Microsoft Office Suite

Customer service

Compliance knowledge

Communication skills

Job description

Role Summary

Are you looking for the next step in your career with the opportunity to join Life & Annuity Compliance? We are seeking a talented individual who is passionate about continuing to develop their professional expertise through learning more about regulations and how they apply to organizational processes.

The successful candidate will become part of the Sales Practice Guidance ("SPG") team and will apply company policies and procedures to review and respond to moderate and varied consumer complaints and non-fraud agent matters and determine appropriate action. In this role you will have the opportunity to cultivate productive internal and external relationships to address mutual concerns through collaboration.

As part of our team, you will have the opportunity to apply the skills you have already gained through your work experience, while continuing to grow your business and compliance knowledge as you take the next step in your career journey. The main products handled by the Company are fixed life insurance, including indexed universal life insurance, along with living benefits, and fixed annuities, including fixed indexed annuities.

Essential Duties and Responsibilities

• Contribute to the research, analysis, solution, and response to consumer complaints made by customers, attorneys, customer representatives, and regulators using learned techniques and departmental tools.
• Execution - 80%
• Tactical - 20%
• Assist with the review and investigation of non-fraud agent matter referrals, including interviewing and file reviews, and working with business partners on disciplinary recommendations, if warranted.
• Use knowledge and skills to complete moderate scope routine and ad-hoc tasks within internally established time standards.
• Work under general supervision with work reviewed at key milestones and for approval of significant exceptions by management or designated senior colleagues.
• Build relationships with internal and external (including regulators) peers.
• Exercise judgment within defined procedures and practices contributing to problem-solving and determining appropriate action.
• Consistently demonstrate NLG values and Servant Leadership Tenets by actively seeking opportunities to align work with these principles.

AI Proficiency Expec t ations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.

Minimum Qualifications

• 3+ years of relevant combination of compliance and/or life insurance and annuity work experience.
• Proficiency in Microsoft Office Suite.
• Ability to provide exceptional customer service through empathy, listening, and understanding client needs.
• Ability to understand and communicate basic compliance topics with training and guidance from more experienced team members.
• Demonstrate tact and professionalism and the ability to interact with individuals and leaders at all levels of the Company, the Field, and with the public on sensitive matters.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment, with a high degree of accuracy.
• Ability to maintain confidentiality on sensitive matters.
• Strong organizational, time management, qualitative, and analytical skills.
• Demonstrate understanding of Company and departmental goals by designing and aligning individual goals to support annual goals and initiatives.
• Effectively work in a team environment, c