Licensing Technician

City and County of Denver; United States; Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Pension Plan for Life

457(b) Retirement Plan

PTO and holidays

Merit Increases

RTD EcoPass

Job summary

The City and County of Denver’s Community Planning and Development Department (CPD) is seeking a Licensing Technician to support contractor licensing and customer service. You will explain licensing rules, assist applicants, and navigate the ePermits platform to help complete applications.

This position offers a hybrid work arrangement after probation, a Monday–Friday schedule, and a comprehensive benefits package including health, retirement, and tuition reimbursement.

Qualifications

• Education requirement: Graduation from high school or GED, HiSET or TASC.
• Experience: Two years of clerical experience including one year of specialized and/or technical office support.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Accela Permit Tracking System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Our Job

Are you passionate about providing excellent customer service and making a difference in your community? The City and County of Denver’s Community Planning and Development Department (CPD) is seeking a highly motivated individual who is eager to work on a dynamic team to join our Contractor Licensing work group as our Licensing Technician. Thisposition provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience.

Salary range for this position: $22.53-33.80/hour. New hires are typically brought into the organization with a starting pay between $22.83-26.50/hour, based on experience and education.

Benefits for full-time employees include, but are not limited to:

• Competitive Medical, Dental, Vision Insurance (effective within 1 month of start date; City pays majority of premiums)
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan (no early withdrawal fee!)
• PTO (over 3 weeks in your first year) and 14 paid holidays
• Merit Increases
• STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year)
• We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location & Schedule

In this position, you can expect to work Monday through Friday from 7:30am to 4pm. We are located at the Wellington Webb Building, located at 201 W Colfax Ave. Denver, CO 80202.

Hybrid option after passing 6 month probationary period. The City and County of Denver supports a hybrid workplace model. Employees’ physical work location is based upon the position’s job duties and requirements, customer service and responsiveness, team and individual performance, and business needs and requirements. Our current practice requires in-office work for all employees for a minimum of three days per week. Business needs and initial onboarding may require additional days in the office.

Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre tax dollars for parking. We also offer an RTD ‘eco pass’ to all City employees—allowing the use of public transportation for free as a City Employee.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD.

The Licensing Technician will need to be comfortable and adept at working within a web-based system and explaining city licensing rules, regulations, and state statutes to customers.

Key Responsibilities

• Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
• Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
• Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
• Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
• Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
• Stocking counter with adequate forms and other required materials
• Performing other related duties as assigned or requested

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.

Ourideal candidatehas demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems workingin afast-paced, high-volumeoffice.

Our candidate will be flexible,be able to identify anddevelopefficient practices and procedures and is patient andfocused on listening tocustomers.

We are looking for someone who has excelled in a team environment and is known for their energy, ambition, and taking initiative.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Previous experience within the construction field helpful
• An understanding of how to research and apply municipal codes and statutes
• Excellent customer service and problem solving skills
• Ability to learn quickly
• Familiar with the following software programs: Accela Permit Tracking System (helpful, not required), Microsoft Outlook, Word and Excel
• Efficiently demonstrates excellent time/work management skills
• Works well under pressure and able to multitask
• Strong attention to detail and highly organized

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work.

Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

License/Certifications: None.

Application Deadline

Application Deadline: Monday, November 16th, 2026, at 11:59pm.

Position Type

Unlimited Position.

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations.

To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work,