Licensing Specialist III

Texas Department of Licensing and Regulation; Austin (TX); On-site; USD 46,000 - 55,000; Full time

Job summary

Texas Department of Licensing and Regulation in Austin, TX, seeks a Licensing Specialist III to perform highly complex licensing work for Charitable Bingo applications. You will coordinate receipt and review of license documents to ensure qualification under the Bingo Enabling Act and related rules.

Responsibilities include assisting applicants and staff, documenting actions, and supporting legal proceedings when needed. Requires strong analysis and communication skills.

Qualifications

• Graduation from a standard senior high school or GED equivalent is required; four-year college preferred.
• Two years of work experience examining or reviewing licenses, permits, or documents is required.
• Experience with Microsoft Office software is required.
• Experience with preparing letters, emails, or reports is preferred.

Responsibilities

• Coordinate receipt and review of license applications and documentation for compliance.
• Document actions taken on accounts for management and progress tracking.
• Review license records to determine issuance or denial and provide recommendations.

Skills

Analytical skills

Written and verbal communication

Independent work

Training/mentoring

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

Job description

Working title: Licensing Specialist IIIClass title: License and Permit Specialist IIIPosting No.: 0710-26Opening Date: 07/21/2026Location: Bush Bldg., 1801 Congress Ave, Austin, TX 78701Class Code: 0173FLSA: Administrative Support/Non-ExemptSalary Group/Salary: B18, $45,521.04 - $55,345.80/yr.

Division: Charitable BingoNumber of positions: 1

General Description

Performs highly complex (senior-level) licensing work and analysis of Charitable Bingo applications and documents. Work involves coordinating the receipt and review of license applications and documents to determine if qualifications set forth by the Bingo Enabling Act have been met and to ensure legal compliance and completeness of applications. Assists licensees, applicants, and field personnel in the interpretation of the Bingo Enabling Act and Charitable Bingo Administrative Rules. Researches and analyzes documents using hard copy files and automated systems. Provides assistance to taxpayers and applicants who call on the 1-800 information line. May train, instruct, advise, or give technical assistance to co-licensing specialists or commission personnel. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This position reports to the CBOD Deputy Director with daily office activity and assignments coordinated by the Licensing and Accounting Services Coordinator.

Essential Job Functions

• Coordinates the receipt and review of all temporary, renewal, amendment, original, and license transfer applications and documentation to ensure legal compliance and completeness of application and documentation.
• Documents action taken on accounts in sufficient detail for co-licensing specialists and management to determine status of work in progress or work completed.
• Reviews records associated with license applications and determines if license should be issued or denied and submits recommendations to management.
• Verifies bond and license fees amount(s) for accuracy and collects any additional money due.
• Contacts applicants and licensees with information and/or assistance regarding the license application process and furnishes information and/or responds to inquiries from the public, applicants, or licensees:
  • Contacts applicants or licensees through written correspondence or via telephone, within set time of receiving application, regarding information or documentation needed to complete application process including taxes or prize fees owed.
  • Prepares complex correspondence to applicants, licensees, public or field personnel in an accurate and concise manner.
  • Responds to inquiries and furnishes the public, applicants, or licensees with detailed information regarding the Bingo Enabling Act, Charitable Bingo Rules, Worker Registry, Operator Training, and application process.
• Assists in the preparation of denials and verification of letter or any other legal documents for use in legal proceedings;provides necessary documentation to attorney(s) on denied applications for hearing process; and may testify at formal or informal hearings or before courts of jurisdiction.
• Performs on-line automated entry and retrieval of all application types on the automated Charitable Bingo system.
  • Reviews and updates automated systems and information to assure most current and accurate information is reflected and takes appropriate action in correcting the data.
  • Reviews existing computer edits, determines validity, and takes appropriate action.
  • May perform computer software quality assurance testing to ensure reliability.
  • Assists with the development, coordination, and maintenance of files and records.
• Analyzes information/documentation concerning Bingo Enabling Act, Charitable Bingo Administrative Rules and takes appropriate action.
• Performs complex research and compiles reports and written summaries.
• May write or edit written procedures for the Licensing Section, may assist in drafting administrative rules, and may assist in the development of internal divisional forms.
• Performs related work and participates in special project committees as assigned.

Required and Preferred Qualifications

• Graduation from a standard senior high school or GED equivalent is required. (Graduation from an accredited fouryear college or university is preferred.)
• Two years of work experience examining or reviewing licenses, permit, or documents is required.
• Must be willing to work extra hours as required.
• Experience with personal computers including Microsoft Office software (Outlook, Word, Excel, and Teams) and database software is required.
• Experience in preparing letters, emails, reports, or other complex correspondence is preferred.
• Experience with the development, coordination, and maintenance of files and records is preferred.

Knowledge, Skills, and Abilities

• Thorough knowledge of the Bingo Enabling Act and Charitable Bingo Administrative Rules.
• Demonstrate good analytical and research skills.
• Ability to evaluate records/documentation for accuracy and legal conformance.
• Ability to communicate effectively on a professional level, verbally and in writing, with the public and co-workers.
• Ability to work independently and within a team environment.
• Ability to train, instruct, advise, and give technical assistance.
• Ability to prepare concise reports.
• May be required to complete division or commission training to enhance job-related skills.
• Will be required to become proficient in operation of all specialized equipment related to job duties, i.e., personal computers, Automated Charitable Bingo System, and other software applications.

Physical and Mental Requirements

• Ability to sit or stand for extended periods of time.
• Ability to operate standard office equipment and computer software.
• Ability to handle multiple tasks and work well under pressure of deadlines.

Military Occupational Specialty Codes:

Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are encouraged to apply.Additional Military Crosswalk information can be accessed at:

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.TDLR is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or post-graduate visas. All candidates must be approved to work in the United States by E-Verify and must present the needed documentation upon request.

TDLR IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation. If you are scheduled for an interview and require reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview.Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.