Licensing Services Representative (Queen Anne)

State of Washington Dept. of Licensing; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

5% premium pay (King County)

ORCA Pass

10% pay increase after EDL training

Job summary

State of Washington Dept. of Licensing is seeking a Licensing Services Representative (LSR2) for our Queen Anne Driver Licensing Office in Seattle.

This in-person role requires daily presence Mon-Fri, working with a team to process licenses and identification documents while upholding the department's values of respect and inclusion. Responsibilities include verifying documents, evaluating information for licensing eligibility, and performing driving tests as needed.

Qualifications

• Two years of direct customer service experience.

Responsibilities

• Verify authenticity of documents and determine eligibility for licenses/IDs.
• Conduct driving skills tests when needed and issue licenses/IDs.
• Collect licensing fees and process transactions.
• Travel to other offices and training as needed.
• Perform final review of EDL/EID applications.

Skills

Customer service

Valid WA driver license

Typing 30 wpm

Document verification

Decision making

Job description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity.

This is a non-permanent position and requires in-person attendance in the Queen Anne Driver Licensing Office Monday-Friday.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for a Licensing Services Representative (LSR2) with amazing customer service skills and reliable work ethic to add to our Queen Anne team!

Our Driver Licensing Offices (DLO) live our purpose of "Helping every Washington resident live, work, drive and thrive." every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile.

If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!

• Employees assigned to work in King County receive an additional 5% premium pay to the salary stated above and a free ORCA Pass.

• Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.

• Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.
• Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility.
• Collect DOL licensing fees.
• Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.
• Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance.
• Travel, including relief to other offices and training. Travel may require overnight accommodations.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.

What you will bring:

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.
  • Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• A total of two (2) years of direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• Typing speed of 30 wpm or greater.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

*experience can be obtained concurrently*

What may help set you apart:

• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
• One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
• Experience performing driver license examiner duties and issuing driver licenses and id’s (any state).

Additional Requirements of Employment:

• Verified reliability and malfeasance check for previous five years of employment.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
• This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis, when those offices are short staffed.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Nicole Walters.

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

*Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.*

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of your veteran / military spouse preference please attach documentation of eligibility to your application.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

*The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.*

*We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.*