Licensing Compliance Specialist (Social Services Specialist III)

Pueblo Community College; Denver (CO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical and dental plans

PERA retirement plan

Paid life insurance

Flexible schedules

Job summary

Colorado Department of Human Services (CDHS) is seeking a Licensing Compliance Specialist within the Division of Child Welfare. The role supports licensing oversight for providers and facilities, including processing applications, cost reports, and inspections.

You will collaborate with Licensing Administrators and Specialists to ensure compliance with Volume 7 rules and deliver timely reports. Applicants should have six years of combined education/experience and be able to work in a hybrid

Qualifications

• Six (6) years of relevant experience in an occupation related to the work assigned.
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
• Relevant preferred experience working with licensed agencies, license applications, and appeal/waiver processes.

Responsibilities

• Assist Licensing Specialists in processing provider licensing applications, inquiries, fees, billing notices, and licenses.
• Support appeal/waiver processing, including data entry into Trails and creating notices related to decisions.
• Compile, track, and organize licensing reports and cost reports; generate Reports of Inspection as needed.
• Provide technical assistance to providers and support processing of foster/kindship home certifications in Trails.

Education

Six years of related education and/or relevant experience

Job description

This position is open to current Colorado residents only

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Division of Child Welfare: Provider Services Unit

The position is located in the Office of Children, Aging and Community Services (OCACS), Division of Child Welfare (DCW), Provider Services Unit (PSU), and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership, management, and supervisory functions related to the delivery of public child welfare services to children, youth, and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs, and privately operated agencies and facilities licensed and monitored by the Division of Child Welfare.

The Provider Services Unit (PSU) exists to license, monitor, supervise, train, and provide statewide oversight for privately operated childcare facilities and agencies, including residential child care facilities (RCCF), qualified residential treatment programs (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), shelter care, specialized group facilities (group homes and group centers) (SGF), child placement agencies (CPA), foster homes (FH), therapeutic foster care (CPA-THRFC), treatment foster care (TX-FH), adoption agencies (CPAAD), respite child care centers (RCCC), day treatment facilities (DT), and Applied Behavior Analysis Clinics (ABA) across the State of Colorado. The goals of the unit are to ensure the health, safety, and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities, auditing and investigating reports/allegations involving licensing violations, determining facility or agency culpability, evaluating the integration of trauma-informed principles and practices, monitoring the quality of care, providing support and education, and ensuring the safety of children placed or receiving services with providers.

Weekly Hybrid Working Arrangements

Minimum 2 days In Office plus 3 days Remote Work

This position will comply with the Children, Aging and Community Services/Child Welfare current working arrangements.

These working arrangements are subject to change.

About this position

The purpose of the Licensing Compliance Specialist is to support the Licensing Specialists in overseeing administrative functions as it relates to provider licensing. This position reports directly to the ABA Clinic Licensing Administrator and partners with the ABA Clinic Licensing Specialists to process applications, inquiries, fees, billing notices, and licenses. This position assists the ABA Clinic Licensing Administrator and Provider Development Manager through supporting the appeal/waiver process, including data entry into Trails, as well as the creation of letters and notices related to appeal/waiver decisions. This position compiles, tracks, and organizes licensing reports of inspection as well as any data tracking for the Results Driven Management System (RDMS). This position also reads, tracks, and analyzes cost reports and collaborates with the ABA Clinic Licensing Specialists assigned to the facility to generate Reports of Inspection when needed. This position may also help to support the processing of approvals of certified foster and kinship homes in Trails for licensed child placement agencies and provide technical assistance to providers as required.

Compliance Documents

Requests, compiles, and reviews documents that ensure compliance with Volume 7 Minimum Rules and Regulations set forth by CDHS for child placement agencies, residential child care facilities, day treatment facilities, homeless youth shelters, and specialized group facilities, including cost reports and associated Volume 7 fiscal requirements, as well as documents submitted with original, renewal, and continuation applications and scanning finalized licensing reports of inspection. This position will primarily be responsible for processing documents related to applied behavior analysis clinics, but may also support other license types within the unit.

Appeal/Waiver Processing

Logs appeal/waiver requests to the appeal/waiver tracking spreadsheet upon receipt in the appropriate email inbox and accesses those appeals at the back end of the website to ensure timely processing. Creates correlating folders on Google Drive and saves all documents related to the request in the appropriate space. Communicates with providers regarding any additional information needed to fully process the request and to ensure the appeal/waiver request is complete before submission to the appointed Panel or the Licensing Administrator. Creates decision letter templates and logs appeal/waiver decisions into Trails upon issuance by the Licensing Administrator.

Processing Agency/Facility Applications and Foster Home Certifications

Process licensing applications and change requests, as well as track related fees submitted. This position will complete the accounting process for licensing fees and appeal/waiver fees. This position requires a review for completeness and confirmation that the licensed facility is applying for the correct license type, contacting applicants for follow-up and clarification, and assigning the case for processing after coordinating with the licensing staff supervisors. This position will also process licensing change applications and determine if the license and change information are sufficient, and enter the change as appropriate. This includes ownership, address, intra‑agency transfers, and changes in service requests. This position is responsible for running monthly reports for continuations and renewals, sending notifications to providers, and then processing the applications once received to ensure all licenses are in timely renewal. This position prints and mails licenses approved and also generates and sends digital licenses. This position will process issue certifications for foster homes received by providers into the Trails system by ensuring that all data entered by the provider is in compliance with the Volume 7 Minimum Rules and Regulations set forth by CDHS. This position will maintain close contact with providers in exchanging or collecting information in order to solve factual problems related to licensing applications and foster parent certifications. Assists in preparing Licensing Specialists for upcoming visits by gathering documents to provide them with a current employment roster and/or foster parent list using a random sampling tool.

Technical Assistance

Serve as a resource to licensed providers, counties, and those inquiring to become licensed with the Department. This position will be able to answer basic licensing and monitoring questions and connect the provider with the appropriate resources when needed. This position will process Trails access requests for providers by submitting tickets and following up with the providers upon receiving access with login information. This position will work with the OIT Helpdesk to ensure applications are processed accordingly. This position will participate in special projects related to the Provider Services Unit, Division of Child Welfare, or the Office of Children, Aging, and Community Services. Additionally, this position will ensure that technical assistance is provided regarding cost report submissions, ensuring that providers submit the requirements on the appropriate forms, tracking and alerting them on the timeliness of submissions, tracking provider fiscal years, and ensuring that the licensing specialists are notified of a submission of a cost report so that the specialist may review and generate a Report of Inspection.

Other Duties as Assigned

All other duties as assigned by leadership within the Division of Child Welfare.

Minimum Qualifications

Experience Only:

• Six (6) years of relevant experience in an occupation related to the work assigned to this position.*

Education and Experience:

• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

**Please note relevant preferred experience is similar to working at a county department of human/social services and/or for a licensed agency experience with appeal/waiver requests, and/or experience handling financial transactions and license applications.**

Preferred Qualifications

• Experience working at a county department of human/social services and/or for a licensed agency or facility in Colorado.
• Experience with appeal/waiver requests.
• Experience handling financial transactions and license applications.
• A year or more of experience with Google Suite and its programs.
• A year or more of experience working with senior leadership and supervisory staff.
• A year or more of experience working with budget tracking and compliance
• Relevant experience of state service.

Conditions of Employment

• Full Background CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Current, valid, and unrestricted Colorado Driver’s License.
• Will occasionally travel to facilities, agencies, or other meetings related to the position within the State of Colorado.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must
  • Disclose that information on the application,
  • Explain why the prior termination or resignation should not disqualify you from the current position.
  • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

• Employment history is calculated on a full-time basis (40/hrs per week). Part‑time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Minimum Qualification Screening Process

• A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
• You must meet the minimum qualifications to continue in the selection process. Part‑time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

• After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

• Document your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
• If listed, answer all supplemental questions, as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

• Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights:

• You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here.
• You must deliver the official appeal form to the State Personnel Board:
  • By email ([e-mail]), or
  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
  • Hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or
  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At [phone], or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules, and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high‑quality human and health services that improve the safety, independence, and well‑being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer‑supplemented Health Savings Account
• Paid life insurance
• Short- and long‑term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work‑life programs, such as flexible schedules, training, and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

• We believe in a people‑first approach: We prioritize the needs, well‑being, and dignity of the individuals, families, and communities we serve. We commit to respect, fairness, and access in every decision, policy, and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

• CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
• This includes completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail].

EEO Statement

• The State of Colorado is an equal opportunity employer
• We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.
• The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
• The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

• Toll Free Applicant Technical Support
• If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon‑Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application, 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach).

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

Toll Free Applicant Technical Support