Licensing and Credentialing Business Operations Coordinator

Intermountain Healthcare; Murray (UT); Hybrid; USD 39,000 - 61,000; Full time

Job summary

Intermountain Healthcare seeks a Licensing and Credentialing Operations Coordinator to manage provider licensure end-to-end across states. You will interpret state requirements, coordinate renewals, and keep leadership updated on status.

The role supports expansion into new states and partnerships while driving streamlined workflows and strong confidentiality. Hybrid position requiring on-site presence at times; applies strong project coordination, analytical skills, and attention to detail to

Qualifications

• Demonstrated project coordination experience managing complex, multi-scope projects.
• Advanced level experience with computer system applications including spreadsheets, word processing and databases; strong analytical, organizational and communication skills.
• Experience supporting a leadership or department team and working with senior-level leaders.
• Excellent interpersonal and written communication abilities; strong attention to detail.

Responsibilities

• Manage provider state licensure processes for initial applications and renewals.
• Research and interpret state licensure requirements to minimize delays.
• Notify and support providers with renewals to maintain current licensure.
• Maintain quality, timeliness, and accuracy in licensure submissions.
• Collaborate to automate credentialing workflows and develop tracking dashboards and KPI reporting.

Skills

Project coordination

Analytical skills

Organizational skills

Communication skills

Time management

Problem-solving

Independent work

Verbal & written communication

Microsoft 365 proficiency

Meeting facilitation

Education

Bachelor's degree (accredited)

Tools

Credential Stream

Excel

Job description

Job Description:The Licensing and Credentialing Business Operations Coordinator manages end-to-end provider state licensure processes, ensuring accurate, timely applications and renewals while interpreting state-specific requirements to minimize delays and maintain compliance. Proactively partners with providers, leadership, and cross-functional teams to communicate licensure status, support renewals, and ensure readiness for expansion into new states and partnerships. Promotes operational excellence by maintaining high standards of confidentiality, developing tracking systems and KPI reporting, and driving continuous improvements to streamline credentialing workflows.Work ScheduleHybrid role – Position requires on-site presence at times, with flexible schedulingCore business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.EssentialsManage provider state licensure processes for initial applications and renewals.Research and interpret state licensure requirements to ensure accurate, complete submissions and minimize processing delays.Notify and support providers with renewal of expiring licenses to maintain current licensure in alignment with business needs.Maintain a high standard of quality, timeliness, and accuracy in the processing of licensure applications.Communicate proactively and consistently with providers and program leaders regarding licensure status and next steps.Monitor application progress and follow up as needed to prevent delays in licensure completion.Ensure all state-specific requirements are satisfied for providers seeking licensure in new states.Handle sensitive and confidential information with discretion and in accordance with organizational standards.Collaborate with Operations, Medical Leadership, MSO partners, to automate, streamline, and continuously improve credentialing workflows while reducing manual processes.Develop and maintain tracking systems, dashboards, and key performance indicator reporting, including time-to-credential, time-to-privilege, expirables compliance, and reappointments.Support expansion into new states, hospitals, and contractual partnerships by ensuring credentialing and licensure readiness.Perform other duties as assigned.Required QualificationsDemonstrated project coordination experience managing complex, multi-scope projectsDemonstrated advanced level experience with computer system applications including spreadsheet, word processing and database applications and demonstrated analytical, organizational and communication skills.Demonstrated experience supporting a leadership or department teamDemonstrated excellent interpersonal skills with internal and external senior-level leadersDemonstrated proficient time management, ability to prioritize and flex work to align with business operational prioritiesDemonstrated ability to exercise sound judgement and professional behavior while acting decisivelyDemonstrated organizational and problem-solving skills with high attention to detailDemonstrated ability to work efficiently and effectively in an independent mannerDemonstrated verbal and written communication skills including discernment, spelling, punctuation, and grammarDemonstrated experience managing remote and in-person meetingsPreferred Qualifications2-3 years experience with provider licensure, credentialing, highly preferred.Multi State licensing experience highly preferredDemonstrated experience using Credential Stream, highly preferred.Strong attention to detail, highly organized and task drivenAbility to interact with internal and external customers to drive desired results and outcomesFlexible and adaptable to new processes and a fast-paced environment of a rapidly growing companyHighly analytical and detail-oriented with ability to demonstrate command of detailsWork independently, meeting strict deadlinesExcellent organization and time management skills, with the ability to multitaskProficiency in using the following software: Microsoft 365 programs (Word, Excel, Outlook, Teams)Comfortable working in a remote position, with a remote teamBachelor's degree. Degree must be obtained through an accredited institution, which will be verified.Physical RequirementsOngoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Valley Center TowerWork City:MurrayWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$28.06 - $44.20We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.