Licensed Private Client Banker

KeyBank; West Haven (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

KeyBank's Private Client Banker role focuses on managing the full client relationship with a plan-based approach to financial advice. You will deliver and refer suitable financial solutions for clients with up to $2M in investable assets, gathering data and offering appropriate products.

You will build a referral pipeline, maintain product knowledge, and collaborate with Retail, Private Bank, Mortgage, and Business Banking teams to meet client needs while ensuring compliance and service

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• FINRA licenses and insurance licenses required.
• Experience in developing customer relationships and achieving sales goals.
• Ability to build rapport quickly and influence partners across teams.
• Comfort with digital channels and mobile/web platforms.

Responsibilities

• Build and maintain client relationships, refer investment and insurance products as needed.
• Identify financial wellness opportunities during client conversations and present solutions.
• Achieve or exceed individual activity, behavior, and outcome goals.
• Develop referral pipelines and centers of influence for growth.
• Open personal and small business accounts and support branch operations.

Skills

Client relationship

Prospecting

Sales targets

Communication

Interpersonal skills

Influence partners

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

MS Windows

MS Office (Word, Excel)

Digital platforms

Job description

Location: 322 Main Street - West Haven, Connecticut 06516

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the entire client relationship with a plan-based approach to financial advice. As a PCB, you will deliver and refer appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering appropriate products and services. PCBs identify products and services to meet client needs and refer to appropriate sales professionals in Retail, Key Investment Services, Private Bank, Mortgage or Business Banking. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients; Delivers on client solutions through referring of investment and insurance products.
• Consistently attains individual activity, behavior, and outcome goals and expectations.
• Builds a client referral pipeline via identification and development of internal and external centers of influence; Employs a disciplined approach to prospecting; documents calling efforts.
• Develops and maintains an in-depth knowledge of private client products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients.
• Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
• Developing strong partnerships with branch teammates and line of business partners through in-person meetings- focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
• Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
• Support of branch operations including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma , GED, or equivalent experience (required) or Bachelor's Degree (preferred)
• OR equivalent experience (required)

Work Experience

• Experience in developing current and new customer relationships, achieving sales goals and building referral sources in insurance and investment products. (required)
• Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting and networking. (required)
• Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
• Interpersonal interaction skills and an ability to build rapport in matter of minutes is vital. (required)
• Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required)
• Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
• Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)

Licenses and Certifications

• FINRA License S6 (required)
• FINRA License S63 (required)
• FINRA Security Industry Essentials (SIE) (required)
• Life, Accident, and Health Insurance Licenses (required)

Skills

Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' fina