Licensed Practice Manager

EssilorLuxottica; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

Vision Associates is seeking a Full-Time Dispensary Manager in the New York area to lead the optical shop, drive premium eyecare experiences, and manage daily operations including sales, inventory, and staff development.

You will supervise a team, coach staff, and ensure compliance with safety and company policies while maintaining exceptional patient care and service standards.

Qualifications

• HS diploma/GED required.
• Active state optical licensure; must maintain license.
• Strong customer service and optical retail experience.
• Knowledge of current optical theory and merchandise or ability to master in a short timeframe.
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.

Responsibilities

• Leads a dispensary staff that will embrace a patient-centric approach to provide unsurpassed patient experiences.
• Demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patient care to every patient, every time.
• Develops and maintains the Vision Associates business relationship with clients to achieve mutual goals while managing all facets of dispensary operations.
• Leads the team through difficult or complex tasks through established coaching methods.
• Inspires team building through individual development plans to promote an environment of personal growth and accountability while leading through effective performance management to ensure goals are consistently met or exceeded.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause and strives to develop long-term solutions.
• Supports the team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives including new technology, processes, and continual improvement.
• Fosters positive working relationships with the practice doctors and clinical staff and acts as an advocate for Vision Associates.
• Listens and responds promptly with an appropriate level of concern to all patients and practice issues.
• Analyzes, solves, and corrects customer service issues.
• Ensures all Company-approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (location varies).
• Adheres to attendance and daily time-keeping requirements. Handles scheduling and coverage for the location.
• Ensures staff training, coaching and development are utilized for every dispensary employee.
• Adheres to all company policies and procedures.
• Maintains proper dress code consistently.
• Performs other functions as assigned by the supervisor or as business needs require.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in detail; ensures finished eyewear meets standards and patient requirements.

Skills

Customer service

Communication

Leadership

Optical knowledge

Education

HS diploma/GED

Tools

POS systems

Patient record software

Eyewear fitting software

Job description

Requisition ID: 918177

Store #: 00Q386 Vision Associates

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Vision Associates is the nation's leading optical dispensary management and consulting company. Our mission is to provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients, our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients’ lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Support and develop the dispensary team, promoting and guaranteeing premium and professional eyecare experiences with every patient. Manage all facets of the dispensary, including but not limited to the daily operation of the optical shop, leading the optical team through changes, high level personal sales performance, expense and budgetary controls, and inventory controls. Ensure achievement of Vision Associates and practice goals in a single or multi-unit optical dispensary.

MAJOR DUTIES AND RESPONSIBILITIES

• Cultivates and leads a dispensary staff that will embrace a patient-centric approach to provide unsurpassed patient experiences, every time.
• Demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patient care to every patient, every time.
• Develops and maintains the Vision Associates business relationship with clients to achieve mutual goals while managing all facets of dispensary operations.
• Leads the team through difficult or complex tasks through established coaching methods.
• Inspires team building through individual development plans to promote an environment of personal growth and accountability while leading through effective performance management to ensure goals are consistently met or exceeded.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause and strives to develop long-term solutions.
• Supports the team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives including new technology, processes, and continual improvement.
• Fosters positive working relationships with the practice doctors and clinical staff and acts as an advocate for Vision Associates.
• Listens and responds promptly with an appropriate level of concern to all patients and practice issues.
• Analyzes, solves, and corrects customer service issues.
• Ensures all Company-approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (location varies).
• Adheres to attendance and daily time-keeping requirements. Handles scheduling and coverage for the location.
• Ensures staff training, coaching and development are utilized for every dispensary employee.
• Adheres to all company policies and procedures.
• Maintains proper dress code consistently.
• Performs other functions as assigned by the supervisor or as business needs require.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in detail; ensures finished eyewear meets standards and patient requirements.

BASIC QUALIFICATIONS

• HS diploma/GED
• Active state optical licensure; must maintain license
• Strong customer service and optical retail experience
• Knowledge of current optical theory and merchandise or ability to master in a short timeframe
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
• Strong communication skills (written, verbal, listening)

PREFERRED QUALIFICATIONS

• 1+ year supervisory experience in an eyecare environment

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.