Licensed Practical Nurse Contact Center

AdventHealth; Fletcher (NC); On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Job summary

AdventHealth in Fletcher, NC is seeking a Full Time administrative support role to enhance the patient experience and assist the clinical team with scheduling and daily tasks. The position emphasizes front-line customer service, clinic telephony, and EMR familiarity.

The role requires a High School diploma or equivalent, 2+ years of clinical-administrative experience, and an LPN license is listed as a requirement in this posting.

Qualifications

• Strong customer service skills and the ability to interact warmly with patients.
• Solid computer literacy and comfort with internet-based applications.
• Experience with electronic medical records programs.

Responsibilities

• Contributes to the overall patient experience.
• Supports the clinical team in administrative tasks.
• Monitors metrics-based performance and adheres to standards.
• Facilitates communication between patients and healthcare providers.
• Collaborates with Clinical Pod and Scheduling Pod.

Skills

Customer service

Computer skills

Internet applications

EMR knowledge

Call center experience

Education

High School diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

895 Howard Gap Rd

City:

Fletcher

State:

North Carolina

Postal Code:

28732

Job Description:

Sign on Bonus up to $5,000 for eligible applicants

Relocation Bonus up to $5,000 for eligible applicants

Schedule:Full Time

Shift:Days,Mon-Fri 8am-5pm

Location: 895 Howard Gap Road; Fletcher, NC 28732

• Contributes to the overall patient experience.

• Supports the clinical team in administrative tasks.

• Monitors and adheres to metrics-based performance standards.

• Facilitates seamless communication between patients and healthcare providers.

• Collaborates well with Clinical Pod, Scheduling Pod, and clinical staff.

Knowledge, Skills, and Abilities:

• Excellent Customer Service skills

• Strong computer skills

• Experience with internet-based applications.

• Knowledge of and experience with electronic medical records programs

• Call center/Clinic telephony experience

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 2+ years + clinical experience [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Licensed Practical Nurse (LPN) [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$20.12 - $37.42

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.