Licensed Optician - West Roxbury, MA

Medical Eyeglass Center; Quincy (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center (MEC) seeks an Optical Associate to join our team inside medical offices, delivering patient-focused eyewear fitting, order processing, and service.

You'll work closely with clinicians, manage prescriptions and insurance claims, track lab orders, and maintain organized displays while upholding accuracy and a welcoming environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in optical.
• Ability to read prescriptions and measure PD, seg height, optical center.
• Familiarity with optical lab processes and lens types.

Responsibilities

• Assist patients from selection to fitting and adjustments.
• Process orders through point-of-sale systems.
• Maintain records of prescriptions, orders, payments, and insurance claims.
• Review lab orders for timely completion.
• Submit insurance claims and follow up on receivables.
• Dispense eyewear and contact lenses where applicable.
• Maintain frame inventory and organize displays.
• Support promotions and relationships with clinic staff.

Skills

Customer service

Communication

Time management

Teamwork

Detail-oriented

Education

High School Diploma or GED

Tools

MS Excel

Insurance portals

EHR systems

Optical POS systems

Job description

• This position is based in West Roxbury, MA

• This position is based in West Roxbury, MA

Full-Time Monday - Friday 8:30am-5pm or Part-Time available

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You’ll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s pointofsale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support inoffice promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We’re Looking For

• A friendly, professional, and patientfocused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Teamoriented with the ability to build effective relationships.
• Attention to detail and problemsolving mindset.
• Receptive to feedback and committed to continuous learning.

Requirements

• High School Diploma or GED
• Minimum 6 months of experience in optical
• Knowledge of frame adjustments and frame repairs
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fastpaced environment
• Basic computer skills and experience with EHR or optical POS systems

Job Type: Full-time

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid time off
• Referral program