Licensed Optician-Temecula, CA-LensCrafters Macy's

EssilorLuxottica; Temecula (CA); On-site; USD 33,062 - 50,971; Full time

Job summary

LensCrafters in Temecula, CA is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear. You will custom fit glasses, place prescriptions, and help drive brand standards while using technology and maintaining accuracy under time pressure.

The role requires state licensure and optical dispensing experience, with a focus on fashion trends and merchandise knowledge. Teamwork and adaptability are essential to success in this fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• State licensure (Optical dispensing) is required.
• Strong customer service skills including being a good listener and team builder.
• Experience with optical dispensing and fitting eyewear.

Responsibilities

• Greet customers and set expectations.
• Custom fit glasses and place prescriptions accurately in lenses.
• Lead in optical knowledge and customer service.
• Take and record measurements; ensure eyewear meets standards.
• Assist team with complex product needs and prescriptions.
• Maintain accurate use of technology under time pressure and high volume.
• Explore root causes and provide solutions to ensure customer satisfaction.
• Multi-task, prioritize, and manage time effectively.
• Contribute to brand KPIs and store appearance.

Skills

Customer service

Communication

Teamwork

Math skills

POS familiarity

iPad/tablet usage

Merchandise knowledge

Fashion trends

Adaptability

Education

High School graduate or equivalent

Tools

Computers

Job description

LensCrafters is a place for visionaries. We've got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry. Discover more by following us on LinkedIn!

Job Description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high‑quality eyewear which exceeds our customers' expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Act as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assist team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi‑task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self‑motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

Pay Range: 23.97-37.39

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.