Licensed Optician Team Lead

Certification TOGAF; Morrow (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Full‑Time Licensed Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will lead a team, ensure high service levels, and oversee lens fitting and lab operations in a retail setting.

The role requires a current state Opticianry license, strong communication, and leadership skills, with a focus on accuracy, safety, and customer satisfaction. This is a hands-on, in-store leadership position.

Qualifications

• HS diploma/GED or equivalent.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide proactive, solution-driven service with product knowledge.
• Assist customers with selections, offer recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• In lab, custom-fit glasses and place prescriptions in lenses.
• Strengthen staff knowledge and skills related to lens and lab tech.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain a safe work environment and safe practices.
• Operate and maintain lab tools and systems.

Skills

Customer service

Leadership

Optical knowledge

Retail sales

Communication

Problem solving

Team training

Education

HS diploma/GED

State Opticianry license

Tools

Edging & mounting

AccuFit Digital Measurement System

Job description

Overview

LensCrafters, part of EssilorLuxottica, is a global leader in vision care. We are looking for a Full‑Time Licensed Team Lead to deliver exceptional customer service and manage key optical and lab processes.

General Function

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in store success by managing key optical and lab processes and systems.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].