Licensed Optician-Saugus, MA- ForEyes

EssilorLuxottica; Saugus (MA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Bonus plan

Employee discounts

Health care

Job summary

EssilorLuxottica is seeking a Licensed Optician to join our team in the Saugus/Boston area. You will deliver high-quality eyewear and legendary customer service while utilizing precise lens fitting and frame selection to exceed customer expectations.

Responsibilities include assisting customers, performing measurements, and ensuring eyewear meets standards. This role emphasizes accuracy, product knowledge and a proactive, sales-driven mindset in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent is required.
• State licensure for opticians is required.
• Experience in optical dispensing and strong customer service skills are essential.
• Knowledge of current store merchandise and fashion trends is important.
• Basic math skills and familiarity with POS, tablets and calculators are needed.

Responsibilities

• Greet customers and provide exceptional service.
• Custom fit glasses and place prescriptions in lenses accurately.
• Lead with optical knowledge and assist associates as needed.
• Take and record measurements and ensure eyewear meets standards.
• Attract new customers and explore customers’ needs with open questions.
• Review prescriptions and identify special needs; provide follow-up questions for clarity.

Skills

Optical dispensing experience

Strong customer service

Knowledge of store merchandise

Basic math skills

Awareness of fashion trends

Selling skills

POS familiarity / use of devices

Computers / calculators familiarity

Education

High School graduate or equivalent

State Licensure

Tools

iPad/tablet

POS system

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators

Pay Range: 23.97-37.39

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Boston
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