Licensed Optician - Carolina, PR - For Eyes

For Eyes; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

For Eyes is an optical retailer with more than 500 associates across 105 stores in the United States and Puerto Rico, offering high-quality brands and affordable eyewear. The Licensed Optician delivers brand value, helps establish For Eyes as a premier destination for vision needs, and provides legendary customer service with precisely crafted eyewear.

The role includes greeting customers, fitting glasses, taking measurements, and supporting the team to exceed customer expectations while

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPad/tablet.
• Familiarity with POS, computers & calculators.

Responsibilities

• Greet customers with a warm welcome and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead in optical acumen and assist associates.
• Take and record measurements, ensure accuracy.
• Attract new customers and explore needs with questions.
• Assist coworkers with difficult product needs and prescriptions.
• Utilize store tools and adhere to Brand Store Commitments.
• Describe features and benefits of lenses and frames.
• Ensure safety, cleanliness and organized store appearance.

Skills

Customer service

Communication

Teamwork

Education

State Licensure

High School diploma

Tools

POS familiarity

Tablet/iPad usage

Job description

At For Eyes, we are an optical retailer that offers high‑quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

General Function

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high‑quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non‑verbal cues; reviews prescriptions & identifies special needs.
• Assists co‑workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi‑task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self‑motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (e.g. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPad/tablet
• Familiarity with POS, computers & calculators

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.

EssilorLuxottica complies with all applicable laws related to the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.