Licensed Optician - Assistant Manager

America's Best; Strongsville (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Paid Time Off

Employee Eyewear Discount

Holiday Pay

Job summary

America's Best in Strongsville, OH is seeking an Assistant Eyeglass Manager to oversee daily store operations, lead a team of Opticians and Sales associates, and ensure exceptional customer service. You will help drive sales, monitor inventory, and align with company standards.

The role requires Optical license and prior eyeglasses sales or supervisory experience; ABO/NCLE certification is a plus. This position offers competitive pay, benefits, and opportunities for advancement within National

Qualifications

• Maintain Optical license as required by the state.
• Optical sales experience; supervisory experience preferred.
• Ability to lead, coach and build associate relationships.
• Strong understanding of store operations and success standards.
• Excellent communication skills for team management.
• Exceptional customer service skills.
• Strong organizational skills for planning and tracking goals.
• Ability to analyze and understand financial reports.

Responsibilities

• Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards.
• Oversees eyeglass department efficiency and compliance with policies.
• Conveys commitment to outstanding customer service and ensures it across the team.
• Ensures quality standards are met and merchandising aligns with Brand standards.
• Supervises Opticians and Sales associates and coordinates day-to-day tasks.
• Assists General Manager with staffing forecasts, recruitment, and retention.
• Leads and coaches staff toward sales and service goals.
• Mentors Apprentice Opticians where permitted by law.

Skills

Leadership

Communication

Customer service

Sales management

Staff coaching

Financial awareness

Education

ABO and NCLE Certified

Job description

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
• Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
• Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
• Ensures quality standards are met.
• Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
• Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Leads and coaches associates towards the attainment of sales and customer service goals.
• Mentor potential Apprentice Opticians as permitted by law.

Qualifications

Are you the right fit? – The Suitable Talent

• Maintain Optical license as required by the state.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.
• ABO and NCLE Certified

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus On Professional Growth And Career Fulfillment

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.