Licensed Optician

LensCrafters; Tucson (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Job summary

LensCrafters is hiring a Licensed Optician to deliver the brand value and support LensCrafters as the premier destination for vision needs in the community. The role focuses on accurate eyewear fitting, precise lens prescription placement, and providing legendary customer service.

The ideal candidate brings Optical dispensing experience, state licensure, and strong communication skills, along with familiarity with POS systems and iPad/tablet tools.

Qualifications

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service, communication and teamwork skills.
• Knowledge of current store merchandise and fashion trends.
• Strong basic math skills.
• Familiarity with POS, tablets and calculators.
• Willingness to embrace new technology and change.

Responsibilities

• Welcome customers and set expectations.
• Custom fit glasses and place prescriptions in lenses.
• Lead with optical knowledge and customer service.
• Take measurements and adjust eyewear with precision.
• Assist team with complex product needs and prescriptions.
• Use technology and tools efficiently under time pressure and high customer volume.
• Aim to exceed brand KPIs and deliver outstanding results.
• Maintain store appearance and organization.
• Report safety opportunities to management.
• Demonstrate initiative, learning and improvement mindset.

Skills

Customer service

Communication

Team building

Sales skills

Math skills

Tech savviness

Retail experience

Tablet/iPad usage

Education

High school diploma or equivalent

Tools

iPad/tablet

POS system

Calculators

Computers

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 939424

Store #: 000374 LensCrafters

Position:Full-Time

Job Description

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.