Licensed Optician

AEG Vision; Town of Vestal (NY); On-site; USD 42,000 - 66,000; Part time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Licensed Optician in Vestal, NY to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting frames and lenses, ensure proper measurements and lens dispensing, and deliver a superior patient experience.

You will use your optical dispensing expertise, communicate clearly, and stay current on product options, insurance details, and repairs. This role emphasizes accuracy, service, and collaboration with technicians and doctors.

Qualifications

• State Licensure is required for this role.
• High School or GED qualification is required.
• ABO/NCLE certification is preferred but not required.
• Optical dispensing experience is essential.
• HIPAA knowledge or experience is preferred.
• PC skills including MS Office, Windows and word processing are expected.
• Strong organizational skills and attention to detail are important.
• Excellent communication skills (verbal and written) are necessary.
• Customer service excellence and pleasant demeanor; sales experience is a plus.
• Good manual dexterity and hand-eye coordination are needed.

Responsibilities

• Provide patients with eyewear recommendations based on prescription, lifestyle and style.
• Take and verify measurements, ensure proper frame fit and lens dispensing.
• Explain products and services to patients and address questions on insurance and warranties.
• Receive patient handoffs from technicians or doctors and build rapport.
• Keep up to date on products, rebates, lenses and frame options.
• Enter prescription details into the EHR and ALE systems and document properly.
• Follow up on orders, communicate status, and escalate issues if delays occur.
• Dispense glasses, adjust for fit and comfort, and conduct repairs as needed.
• Educate patients on eyewear care, warranties, and protection plans.
• Maintain cleanliness and organization of the practice area.

Skills

Optical dispensing experience

Strong communication

Excellent customer service

Sales experience

Manual dexterity

Education

High School or GED

ABO/NCLE certification preferred

Tools

MS Office / Windows / Word Processing

Job description

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

#15568

Vestal, New York, USA

Full-Time/Part-Time

Part-time

You’ll Join a Team That

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About The Role

At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Licensed Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Licensed Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

Qualifications

• State Licensure
• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Optical dispensing experience
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs