Licensed Optician

See Eyewear; Shaker Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

SEE Eyewear in Shaker Heights, OH is seeking a Licensed Optician to join our retail team. You will assist clients with eyewear needs, upholding optical standards and contributing to a best-in-class customer experience.

This role emphasizes teamwork with the Store Manager, training, and mentoring, while meeting sales goals and maintaining brand presentation.

Qualifications

• Minimum of 3 years retail experience preferred.
• Night & weekend availability required.
• Able to perform the basic daily job functions including standing up to 8 hours, lifting up to 30lbs.
• Ability to comply with SEE dress code.
• Current Licensed Dispensing Optician License in the state of operation.

Responsibilities

• Elevate the optical credibility of the store by upholding all opticianry guidelines. Troubleshoot optical issues and support the team with complex orders.
• Foster a positive partnership with our SEE Lab and explain the “why” to peers and customers.
• Drive personal and team sales by upholding SEE selling standards and meet KPI goals.
• Mentor others by working with the Store Manager to develop the teams optical knowledge.
• Model SEE Selling ceremony to promote team selling and validate recommendations.
• Demonstrate excellent time management and prioritize tasks.
• Complete daily operational tasks during downtime.
• Uphold brand standards: merchandising, cleanliness, and store displays.
• Greet customers and assess needs, recommend merchandise.
• Maintain patient records related to sales.
• Compute sales prices, process payments, and handle transactions.
• Know current promotions, policies, and security practices.
• Open/close cash registers and balance drawers.
• Explain lens options and benefits to customers.
• Ticket and display merchandise to promote sales.
• Monitor for security risks and theft.
• Explain insurance eligibility when applicable.
• Adhere to SEE discounting and remake policies.
• Be open to coaching/feedback.

Skills

Retail sales experience

Customer service

Team collaboration

Education

High School Diploma/GED equivalent

Opticianry Degree or Equivalent Apprenticeship Completion

Current Licensed Dispensing Optician License in the state of operation

Tools

POS system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Licensed Optician

Full Time 32 Shaker Heights, OH, US

SEE Eyewear is addicted to uncovering hidden gems-and not just within our product assortment. We believe recruiting top talent and cultivating a unique, sophisticated, and diverse group of experts from our associates and opticians to our Field Leaders. SEE’s collection is an eclectic and unique assortment of the best of the best made exclusively for us. The same expectation stands for our people; we are committed to developing a Best in Class Team of Experts and Authorities where career development and growth are the foundation to building our brand.

SEE Licensed Opticians will work as part of our retail team in a retail optical setting. Licensed Opticians will assist clients and patients with their optical needs-leveraging knowledge of current eyewear trends, and optical knowledge to provide an exemplary experience to every SEE customer. Licensed Opticians at SEE are expected to act as the Opticianry expert in the business-supporting with Optical development of the team, troubleshooting of optical issues, and cascading optical updates from the lab to the team. It is essential that the Licensed Optician work in tandem with the Store Manager in these areas.

SEE is a performance-based environment and Licensed Opticians can expect to have sales and KPI goals to achieve.

• Professional: You handle tough situations with grace and work with integrity.
• A Team Player: You work well with others, give and receive constructive criticism, and are dedicated to the team’s success as a whole
• Entrepreneurial: You think outside of the box to drive your own traffic & sales to the business.
• Eager to Learn: You are open to feedback and always looking for ways to improve.
• Accountable: You take accountability for your role in the success of the business.
• Open Communicator: You communicate directly & effectively with your peers and your supervisor. You speak candidly and address concerns in the moment.
• Passionate About Fashion: You are up to date on eyewear trends and passionate about eyewear as a fashion piece. You genuinely love styling and sharing trends with your clients and your team.

Duties & Responsibilities:

Tasks include but are not limited to:

• Elevate the optical credibility of the store by upholding all opticianry guidelines. Troubleshoot optical issues at the store level and support the team with any complex orders and/or customer questions.
• Foster a positive partnership with our SEE Lab, and work to explain the ‘why’ to peers and customers.
• Drive personal and team sales by upholding SEE selling standards. Meet and exceed personal sales goals and KPI’s.
• Mentor others by working in partnership with the Store Manager to develop the teams optical knowledge.
• Model our SEE Selling ceremony to team sell with your coworkers and assist with affirming your team members recommendations.
• Demonstrate excellent time management skills by working with urgency and properly prioritizing tasks.
• Utilize downtime to complete with daily operational tasks.
• Uphold brand standards-ensuring merchandising, cleanliness, and display of the store is up to SEE expectations.
• Greet customers genuinely and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Maintain patient records related to sales.
• Compute sales prices, total purchases, and receive and process cash or credit payment.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Input sales efficiently and accurately
• Demonstrate knowledge of lenses options and benefits to every customer.
• Properly Ticket, arrange, and display merchandise to promote sales.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Lookup and explain insurance eligibility to customers/patients when applicable.
• Abide by SEE discounting and remake expectations
• Open to working in a coaching/feedback environment

Requirements:

• Night & weekend availability required.
• Minimum of 3 years prior retail experience preferred.
• Able to perform the basic daily job functions including minimal physical activity, standing up to 8 hours, lifting up to 30lbs.
• Ability to comply with SEE dress code.

Technology Skills:

• Ability to utilize computer-based POS system
• Familiarity with Microsoft Office Suite

Work environment:

Education:

• High School Diploma/GED equivalent
• Opticianry Degree or Equivalent Apprenticeship Completion
• Current Licensed Dispensing Optician License in the state of operation