Licensed Optician

AEG Vision; Bellevue, Northern (WA, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) with Match

Vision Discount

HSA/FSA

PTO

Paid Holidays

Medical/Dental/Life/STD/LTD

Job summary

AEG Vision in Bellevue, WA is hiring a Licensed Optician to provide eyewear solutions and premium patient care. You will interpret prescriptions, dispense glasses, and educate patients on lens options, coatings, and insurance coverage.

This on-site role requires strong customer service, attention to detail, and proficiency with EHR/ALE systems. We offer a full-time position with benefits including 401(k) match, vision discount, HSA/FSA, PTO, and paid holidays.

Qualifications

• State licensure required to practice as an optician.
• High school diploma or GED required.
• ABO/NCLE certification preferred but not required.
• Optical dispensing experience.
• HIPAA compliance knowledge preferred.
• Strong organizational and communication skills.
• Customer-service oriented with sales aptitude.

Responsibilities

• Delivers extraordinary experience to each patient and explains our recommendations.
• Question lifestyle to identify visual needs and recommend frames, lenses, and coatings.
• Keeps current on products, rebates, and lens technologies.
• Enter prescriptions into the EHR/ALE system and maintain patient records.
• Verify orders, update patients, and escalate issues when needed.
• Dispense glasses with proper fit and adjust for comfort.
• Educate patients on care, warranties, and insurance coverage.
• Maintain cleanliness and organization in the practice.

Skills

Strong organizational skills

Strong communication skills

Excellent customer service

Manual dexterity

Hand-eye coordination

Sales experience

PC skills

Education

State Licensure

High School or GED

ABO/NCLE preferred

Optical dispensing experience

Tools

MC Office

Windows

Word Processing

EHR/ALE system

Job description

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Licensed Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Licensed Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

Qualifications

• State Licensure
• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Optical dispensing experience
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$19.00 - $27.00 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.