Licensed Insurance Customer Service Representative

Howard Hanna; Pittsburgh (Allegheny County); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Job summary

Howard Hanna Insurance is hiring a Customer Service Representative in Pittsburgh, PA. In this role, you will provide exceptional service, educating clients about their insurance options and ensuring their needs are met. You’ll work in a support-focused team dedicated to client satisfaction and professional growth.

This position requires an active Property & Casualty insurance license and offers a salary range of $45,000 - $48,000 annually, as well as benefits like health insurance and career growth opportunities.

Qualifications

• Must hold an active Property & Casualty insurance license.
• Have strong communication skills and a passion for helping clients.
• Detail-oriented and capable of regulatory compliance.

Responsibilities

• Deliver exceptional customer service to clients.
• Educate clients about policy details and insurance options.
• Identify cross-selling opportunities and build client relationships.
• Maintain accurate documentation as per industry standards.
• Collaborate with the team to improve client satisfaction.

Skills

Strong communication and interpersonal skills

Ability to cross-sell and up-sell

Detail-oriented with commitment to compliance

Education

Active Property & Casualty insurance license

Job description

Job Overview

Property & Casualty Customer Service Representative – Howard Hanna Insurance

Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service Representative, you’ll guide clients through their insurance needs, answer questions, and ensure they feel confident and supported.

We’re more than an agency—we’re a community-focused team that values collaboration, growth, and exceptional service. Your work will directly impact clients’ peace of mind while helping you build a rewarding career.

Grow your career. Make an impact. Join our team today!

Salary Range: $45,000.00 - $48,000.00 per year

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Competitive compensation and benefits package
• Ongoing training and professional development opportunities
• Supportive, inclusive, and growth-focused workplace culture
• Opportunities to advance within the company and broaden your insurance expertise
• work with a recognized Best Practices Agency
• Fun & Friendly Co-workers
• Bonus Opportunities

Requirements

• Active Property & Casualty insurance license (required)
• Strong communication and interpersonal skills
• Passion for educating and helping clients understand their insurance options
• Proven ability to identify opportunities for cross-selling and account expansionAttention to detail and commitment to regulatory compliance
• Team-oriented attitude and a drive for continuous improvement

Responsibilities

• Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise
• Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions
• Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships
• Maintain accurate records and documentation in compliance with industry standards
• Collaborate with a supportive team dedicated to client satisfaction and professional growth

Remote Type: No

Job Type: Full-Time

Job Category: Customer Service Representative

Location: 1000 Gamma Dr., Pittsburgh, PA, 15238, US

About Us

Howard Hanna Insurance Services provides a one-stop shop for all things insurance, with options for home, auto, umbrella, life, and business and commercial.

Why Join Us

At Howard Hanna Insurance Services, we believe in protecting what matters most—your peace of mind. As a leading player in the insurance industry, we pride ourselves on our energetic team of professionals dedicated to delivering tailored solutions with exceptional service. Join a dynamic workplace that fosters growth, collaboration, and innovation. With our commitment to both clients and employees, there's no better place to build your career and make a real impact. Choose us, where your future is our priority!