Licensed Health Insurance Specialist

MCI; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in customer service outsourcing offers a remote position focusing on providing exceptional support to clients. Ideal candidates should have strong communication skills, experience in customer service, and the ability to work in a flexible schedule. This role provides opportunities for career growth and a supportive work environment.

Benefits

Flexible schedule options

Supportive and collaborative work environment

Opportunity for career advancement

Qualifications

• Available and punctual for scheduled shifts.
• Previous experience in customer service preferred.
• Ability to work independently and within a team.

Responsibilities

• Provide exceptional customer service support to clients.
• Manage incoming calls and inquiries effectively.
• Assist in training new team members.

Skills

Communication

Problem-Solving

Attention to Detail

Education

High School Diploma or GED

Tools

CRM Software

Job description

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your own home
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Flexible schedule options available

What to Expect (Job Responsibilities):
- Provide exceptional customer service support to clients and customers
- Manage incoming calls and inquiries, ensuring effective communication
- Resolve customer issues and concerns promptly and professionally
- Assist with training new team members on best practices and procedures
- Maintain accurate records of customer interactions and transactions

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Previous experience in a customer service role is preferred

How to Stand Out (Preferred Qualifications):
- Experience with remote work environments
- Familiarity with customer relationship management (CRM) software
- Bilingual skills in English and another language
- Previous experience in a fast-paced, high-volume call center
- Strong problem-solving skills and attention to detail

#CustomerService #RemoteWork #CareerOpportunity #FlexibleSchedule #TeamEnvironment

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