Licensed Financial Services Representative (Personal Banker)

First Citizens; Hanes (NC); On-site; USD 38,000 - 62,000; Full time

Job summary

First Citizens Bank seeks a Financial Services Representative to support sales and service delivery in-branch, opening deposit accounts and related services while identifying sales opportunities and guiding customers to appropriate bank partners. The role can be licensed or non-licensed, with responsibilities spanning sales, service, and relationship development.

Candidates should demonstrate strong communication, customer service, and adaptability to join a collaborative team in a retail

Qualifications

• Bachelor's Degree and 1 year experience in Sales, customer service, or lending or High School Diploma with 5 years in Sales, customer service, or lending.
• Six months of experience in a customer support role at First Citizens Bank or participation in a First Citizens career development program preferred.
• Preferred experience in financial services sales, telephone sales, or licensed sales role.

Responsibilities

• Achieve individual or team financial, production and relationship goals; engage with customers, prospects and referral sources through proactive outreach.
• Identify and refer sales opportunities; represent the bank in the community at events to generate business and CRA opportunities.
• Comply with regulations and bank policies; ensure operational efficiency and accuracy in deposits and related services.

Skills

Sales Outreach

Communication

Customer Service

Adaptability

Teamwork

Influence

Agility

Structured Sales Process

Financial Guidance

Financial Literacy

Retail Banking Knowledge

Relationship Building

Written & Verbal Communication

Education

Bachelor's Degree + 1 year Sales/Service/Lending

High School Diploma + 5 years Sales/Service/Lending

Series 6/7, 63 and Life Insurance Licenses

Job description

Overview

A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner. This role supports the fulfillment of certain consumer investment needs.

Qualities of a successful candidate:

• Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation.
• Customer Service Skills: Builds trust and confidence with clients.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Influence: Capable of building rapport with different personalities to drive positive results.
• Agility: Able to process information and move quickly through problem resolution.

This position can be filled as licensed or non-licensed.

Responsibilities & Qualifications

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services
• Builds productive relationships
• Sales Outreach
• Communication (Written and Verbal)

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience in Sales, customer service, or lending OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program Preferred Area of Experience: Financial services sales, telephone sales; one year experience in a licensed sales role

Required Licenses or Certifications: Must have or acquire Series 6 or 7, 63, and state specific life insurance licenses within a reasonable timeframe of hire date

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.