Licensed Financial Advisor Assistant

Northwest Community Credit Union, a division of TwinStar Credit Union; Eugene (OR); On-site; USD 31,202 - 46,810; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance 100% paid

Health Savings Account with employer contributions

401(k) plan enrollment

Paid time off and holidays

Job summary

Northwest Community Credit Union, based in Eugene, Oregon, is seeking an experienced support professional in financial services. This role involves managing client interactions, ensuring documentation compliance, and processing client requests. Candidates should have at least five years’ experience in a related support role, along with the required licenses and strong attention to detail.

The position offers full-time benefits, a target hourly pay of $24.92 - $28.32, and requires in-person attendance Monday through Friday from 9:00 AM to 5:30 PM.

Qualifications

• A minimum of five years' related experience in a support role in securities, insurance, and/or financial services.
• Series 7, Series 66, or Series 65 & Series 63, and Insurance License.

Responsibilities

• Interact daily with clients, process client requests and answer basic inquiries in a timely manner.
• Manage account setup from application to delivery, including preparing paperwork and ensuring compliance.
• Document all client interactions in the CRM, ensuring task completion and maintaining client files.
• Coordinate preparation of financial plans and client meeting materials.

Skills

File accurately and maintain department records

Perform duties accurately and with attention to detail

Knowledge of securities and insurance regulations

Skilled in written and oral communication

Effectively research job related situations and find solutions

Education

Associate degree in business or a related field

Job description

Overview

To maintain a strong connection with our members and local communities and better understand their unique needs, we are considering applications from candidates residing in Oregon and Washington for all open positions. We encourage qualified candidates from these states to apply.

Applicants are encouraged to apply by June 2, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work

This is an in-person role based at 545 E 8th Ave, Eugene, OR 97401 (Branches).

Pay Range

The target hourly pay range for this position is $24.92 - $28.32. The full hourly pay range is $22.65 - $33.98.

Compensation Information

• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. If an offer is made, individual qualifications will be considered. In addition to salary, compensation incentives are available. Incentives are performance-based and targets vary by role.

Job Overview

This position manages all details of clients, prospects and vendors in the Client Relationship Management (CRM) system. Ensures all required disclosures and transaction documentation is complete. Interacts daily with clients, processes client requests and answers basic client inquiries.

What You’ll Do

• Interact daily with clients, process client requests and answer basic client inquiries in a timely manner. Address inquiries to appropriate areas.
• Manage account setup from submission of application to client delivery, including preparing all paperwork, tracking account status, fulfilling missing requirements, ensuring account/policy is issued, funds are received and the client’s file is complete for compliance needs.
• Document all contact and actions taken with clients in CRM, review the CRM dashboard daily to identify items that need to be addressed, confirm task completion and record notes in CRM.
• Coordinate the preparation of financial plans, annual or quarterly reviews and other ad-hoc client meeting materials.
• Discuss and organize follow-up steps with the advisors or firm principals after client meetings.
• Execute equity, fixed income, mutual fund and variable annuity transactions under the direction of the firm principal or advisors. Ensure RMDs and Advisory reviews are done annually.
• Execute trades as directed by the Financial Advisors.
• File statements, client information and other related documents.
• Manage phone calls, faxes and emails from clients and take action as needed in response to inquiries. Communicate actions taken to the advisor and record in the Contact Management System.
• Ensure that all required disclosures and transaction documentation are complete.
• Maintain security and insurance records.
• Maintain the client referral program by coordinating next steps and providing required advisor/principal support.
• Participate in the development of annual audit plans.
• Populate and maintain accurate client data in the CRM database.
• Prepare balance sheets, investment allocation summaries, meeting agendas, charts, graphs and additional services. Prepare client files for meetings with Financial Advisors.
• Prepare and input data into retirement plan forms and asset allocation programs.
• Schedule appointments for the Financial Advisors.
• Send outgoing wires.
• Verify cash balances for the systematic withdrawal program.
• Take securities and insurance applications and open securities and insurance accounts as requested.
• Monitor continuing education requirements for advisors, principals and team members.
• All other duties as assigned.

When You’ll Be Working

Monday – Friday: 9:00 AM – 5:30 PM.

Qualifications

• A minimum of five (5) years' related experience in a support role in securities, insurance, and/or financial services.
• Series 7, Series 66 or Series 65 & Series 63, and Insurance License.

Bonus Points If You Have

• Associate degree in business or a related field.

What You’ll Bring

• File accurately and maintain department records.
• Perform duties accurately and with attention to detail.
• Knowledge of securities and insurance regulations which apply to the assigned level of responsibility.
• Skilled in written and oral communication.
• Effectively research job related situations and find solutions.

Total Rewards

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

• Includes an option for Medical, Dental, and Vision insurance to be paid 100% by the company for the employee only coverage.
• Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Life and AD&D insurance.
• 401(k) plan enrollment.
• Paid time off: 8 hours of vacation and 8 hours of sick leave per month for Full-Time Regular employees.
• 11 paid holidays, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time per year.

All benefits start the first of the month following date of hire. Employees become eligible to contribute to the 401(k) on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please view the E-Verify Participation Poster and Right to Work documents.

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation, please email [e-mail]. This email is for disabled job seekers only.

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