Licensed Dispensing Optician

MyEyeDr.; Lynchburg (VA); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking a Licensed Dispensing Optician (LDO) to analyze prescriptions and guide patients in selecting eyewear that best fits their vision needs. The LDO will fit, measure, and adjust glasses while overseeing all prescriptions in the office.

This role emphasizes outstanding customer service, strong optical knowledge, and the ability to manage multiple prescriptions daily, with opportunities for bonuses and comprehensive benefits.

Qualifications

• State Board Certified Licensed Dispensing Optician
• AA or BA/BS in a related field is desirable
• 2-5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences
• Strong comfort level with optical and lens related concerns
• Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced, entrepreneurial environment
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met
• Proficiency in utilization of automated equipment and systems standard to the optometry industry

Responsibilities

• Provide patients with exceptional customer service
• Guide and assist patients in eyewear and frame/lens selection
• Converse with patients to analyze and assess vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales using promotions, warranties, and accessories
• Maximize insurance benefits for patients
• Understand pricing and prevent discounting
• Educate patients on adapting to new prescriptions
• Use pupillometer, PD ruler and lensometer for proper fit and measurements
• Notify patients when eyewear is complete for dispensing
• Fit and adjust completed eyewear for patients
• Ensure pricing accuracy
• Monitor jobs waiting for pickup
• Perform preliminary testing as needed
• Process patient payments accurately
• Attend office meetings and trainings
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Sales" skills

Education

AA or BA/BS in related field

Tools

Pupillometer

PD ruler

Lensometer

Job description

About the Role

As a MyEyeDr. Licensed Dispensing Optician (LDO), you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients’ needs and expectations and problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible for providing oversight on all prescriptions throughout the office.

Wages

For locations in the Virginia counties of Arlington, Alexandria City, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, and Spotsylvania, the wage range is $24.25‑$34.85 hourly, based on experience and office location. For all other counties in Virginia, the wage range is $35.00‑$40.00 hourly, based on experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

Responsibilities

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs
• Guide and assist patients in the eyewear and frame/lens selection process, using extensive knowledge of product lines and options to educate the patient
• Converse with patients to analyze and assess patient’s vision problems and needs
• Provide oversight on all prescriptions throughout the office
• Maximize sales by using the company’s best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti‑Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc.
• Maximize insurance plans for patients and provide comprehensive explanation of their insurance benefits
• Understand the company’s cost of goods and retail fee schedules; use this knowledge to prevent patients from taking their Rx to a discount retailer (“walking Rx”)
• Focus on all company Key Patient Indicators
• Educate patient on the adaptation of new Rx’s and care of lenses
• Use pupillometer, PD ruler and other technical aids for proper fit and measurements
• Promise accurate delivery & turnaround times meeting the patients’ needs; immediately notify patient of any delays of delivery times
• Understand all promotions, coupons and third‑party programs available through MyEyeDr.
• Conduct “Care Calls” on a daily basis to patients who received their eyewear one week prior
• Use lensometer to neutralize, verify and make a final inspection of eyewear
• Notify and re‑notify patients when eyeglasses are complete for dispensing
• Fit and adjust completed eyewear for each patient
• Ensure product pricing is accurate
• Monitor jobs waiting to be picked up; inform management of any job held over 30 days
• Clean and merchandise displays on a daily basis, displaying effective merchandise at all times
• Place all returns in their proper bins
• Perform preliminary testing for patients, as needed
• Accurately process patient payment transactions
• Help maintain the attractive appearance of the office
• Attend all office meetings
• Participate in all training opportunities offered by MyEyeDr.
• Other duties, as assigned

Qualifications

• State Board Certified Licensed Dispensing Optician
• AA or BA/BS in a related field is desirable
• 2‑5 years of related eyewear experience within a similar office environment
• Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences
• Strong comfort level with optical and lens related concerns
• Demonstrates the ability to actively oversee, understand and describe multiple prescriptions daily
• Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer‑trends
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast‑paced, entrepreneurial environment
• Ability to multi‑task, set priorities and ensure that patient commitments/deadlines are met
• Proficiency in utilization of automated equipment and systems standard to the optometry industry

Benefits

• Grow and develop your career through role specific training programs
• Opportunity to earn bonuses and commission (role specific)
• Comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Vision coverage and associate discounts on our products
• 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Equal Employment Opportunity Statement

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.