Licensed Customer Service Representative

Allstate; Springfield (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Allstate is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional customer experience. We are looking for licensed insurance professionals passionate about helping customers, solving problems, and thriving in a fast-paced environment.

This role offers growth and a rewarding career in protecting what matters most.

Qualifications

• Active P&C, Personal Lines, or Life & Health license.
• Strong verbal and written communication skills.
• Ability to handle high-volume customer inquiries with accuracy.

Responsibilities

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations.
• Inputs and tracks into the appropriate databases.
• Collaborates with other areas to identify, analyze, and improve processes.
• Engages, inspires, educates and mentors, new hires and incumbents.
• Assists in identifying process improvement opportunities.
• May act as a liaison to other departments where follow-up will be required to meet customers needs.
• Initiates, executes, communicates and documents projects as needed.
• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed.

Skills

Call Center

Customer Service

Multitasking

Time Management

Phone Management

De-Escalation

Stakeholder Relationships

Relationship Building

Education

P&C / Personal Lines / Life & Health license

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Licensed Customer Service Representative, you will assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional customer experience. We're seeking licensed insurance professionals who are passionate about helping customers, solving problems, and thriving in a fast-paced environment.

At Allstate, you'll join a team committed to customer service excellence, continuous learning, and professional growth. This role offers the opportunity to expand your insurance knowledge, develop new skills, and build a rewarding career while helping customers protect what matters most.

Licensed and ready for your next opportunity?

Bring your insurance expertise to Allstate, where every day is a chance to make a difference for customers. You'll tackle complex challenges, build meaningful customer relationships, and deliver trusted guidance, all while growing your career with a company that values your skills and supports your success.

Key Responsibilities

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations.
• Inputs and tracks into the appropriate databases.
• Collaborates with other areas to identify, analyze, and improve processes.
• Engages, inspires, educates and mentors, new hires and incumbents.
• Assists in identifying process improvement opportunities.
• May act as a liaison to other departments where follow-up will be required to meet customers needs.
• Initiates, executes, communicates and documents projects as needed.
• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed.

Schedule Expectations

Paid Training (8 Weeks): Conducted Monday through Friday during business hours between 8:00 AM and 6:00 PM EST. Your specific training schedule will be provided upon hire.

Post-Training Schedule: Monday through Friday, scheduled between 8:00 AM and 8:00 PM EST. Final schedules will be assigned upon hire based on business needs.

What You'll Bring

• An active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) insurance license
• A passion for helping customers and delivering exceptional service
• Strong verbal and written communication skills
• The ability to navigate complex customer questions and identify solutions
• Attention to detail and accuracy when documenting customer interactions
• The ability to manage multiple priorities in a fast-paced environment
• A collaborative mindset and commitment to continuous learning

Skills

• Call Center
• Call Center Operations
• Consumer Protection
• Customer Data Management
• Customer Inquiries
• Customer Insights
• Customer Service
• De-Escalation
• Inbound Calls
• Multitasking
• Phone Management
• Prioritization
• Relationship Building
• Stakeholder Relationship Management
• Task Management
• Time Management

Compensation

Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

Additional Information

#LI-KR1

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.