Licensed Customer Service Rep (60182)

First State Community Bank; Rolla (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay and benefits

Team-based variable compensation

401(k) with generous employer match

Supportive leadership and growth

People matter and careers grow

Job summary

First State Community Bank seeks a Licensed Customer Service Representative to partner with Financial Advisors and clients in delivering exceptional wealth management experiences. You will handle client service, account maintenance, and regulatory compliance.

The role requires active FINRA SIE and Series 7 licenses, 3+ years in financial services, and strong communication and organizational skills. Join a team that values confidentiality and professional excellence.

Qualifications

• Active FINRA SIE required.
• FINRA Series 7 registration required and must be maintained in good standing.
• Additional registrations (Series 63 or 66) may be required.

Responsibilities

• Serve as a key contact for wealth management clients, providing exceptional service.
• Assist with account openings, transfers, distributions, and maintenance.
• Support Advisors with securities transactions, servicing, and growth efforts.
• Prepare meeting materials, reports, and portfolio review documents.
• Coordinate with custodians, broker-dealers, and internal partners for seamless servicing.
• Monitor transactions and ensure regulatory compliance.
• Identify process improvements to enhance advisor and client experience.

Skills

Client service

Relationship-building

Attention to detail

Organization

Communication

Problem-solving

Independence

Team collaboration

Confidentiality

Compliance

Professionalism

Job description

Licensed Customer Service Rep

Are you passionate about delivering exceptional client service while supporting investment professionals? We're looking for a Licensed Customer Service Representative to be a trusted partner to our Financial Advisors and clients. In this role, you'll combine your client relationship skills, securities knowledge, and attention to detail to help create an outstanding wealth management experience.

What You'll Do

• Serve as a key point of contact for wealth management clients, providing exceptional service and support.
• Assist with account openings, transfers, distributions, beneficiary changes, and other account maintenance activities.
• Support Financial Advisors with securities transactions, client servicing, and business development efforts.
• Prepare client meeting materials, reports, and portfolio review documentation.
• Coordinate with custodians, broker-dealers, and internal partners to ensure seamless account servicing.
• Monitor and process transactions accurately while meeting regulatory requirements.
• Help identify process improvements that enhance both the advisor and client experience.

What Makes You Successful

• Active FINRA Securities Industry Essentials (SIE) and Series 7 licenses required.
• 3+ years of experience in financial services, banking, wealth management, or a related field.
• Knowledge of investment products, securities operations, and industry regulations.
• Strong client service and relationship-building skills.
• Excellent organization, communication, and problem-solving abilities.
• High attention to detail with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with a team.
• Commitment to maintaining confidentiality, compliance, and professional excellence.

Why FSCB

• Competitive pay and benefits
• Team-based variable compensation program
• 401(k) with generous employer match
• Supportive leadership and growth opportunities
• A workplace where people matter and careers grow

LICENSES & CERTIFICATIONS

• FINRA Securities Industry Essentials (SIE) required.
• FINRA Series 7 registration required and must be maintained in good standing.
• Additional registrations such as Series 63 or Series 66 may be required based on business needs.

Physical Requirements

• Must be able to remain in a stationary position for long durations (e.g., 6-8 hours with breaks).
• Occasionally required to stand or walk short distances.
• Manual dexterity for using keyboard, mouse and telephone system.
• Visual acuity to read computer screens and written documents.
• Occasionally lifting office supplies, files and small packages (typically up to 10-25 lbs.)
• Ability to hear and understand spoken communication, including customer (internal and external) inquiries and phone conversations.
• Ability to speak clearly and be understood in person and over the phone.

Additional Information

Being a First Stater....

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means you enjoy learning new skills and are always eager to improve. It means that you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

First State Bancshares, Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.