Licensed Customer Engagement Specialist (Bilingual)

Allstate; Raleigh (NC); Remote; USD 66,125,000 - 71,635,000; Full time

Benefits offered by this job

Laptop and monitors provided

Monthly connectivity reimbursement

Dedicated home workspace guidelines

Camera on during virtual interviews

Compliance and privacy training

Job summary

Allstate is seeking a Licensed Customer Engagement Specialist to help customers navigate health coverage. This role may work remotely, in a hybrid setting, or in an office, with a supportive team and ongoing training to grow your skills.

You will conduct outbound outreach, assist with insurance options, and document interactions while upholding privacy and compliance. The position offers a competitive hourly wage and the chance to make a meaningful impact daily.

Qualifications

• Active Accident & Health Insurance license in your state.
• Fluency in Spanish and English.
• Strong customer service background.
• Excellent verbal and written communication.
• Ability to document interactions with attention to detail.
• Comfortable working in a structured environment with scripts.
• Ability to work independently while staying engaged with the team.

Responsibilities

• Conduct high-volume outbound outreach using approved dialing systems.
• Build rapport quickly and create positive customer experiences through professional, empathetic communication.
• Educate customers about programs, services, benefits, and next steps.
• Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach.
• Accurately document customer interactions and follow-up activities within company systems.
• Address questions, identify customer needs, and elevate complex issues when appropriate.
• Protect sensitive customer information and comply with privacy, regulatory, and company requirements.
• Support inbound customer calls and other service initiatives as business needs evolve.
• Collaborate with teammates and cross-functional partners to deliver a seamless customer experience.

Skills

AH Insurance License

Bilingual Spanish-English

Customer service

Verbal & written communication

Empathy & trust-building

Follow scripts & processes

Detail orientation

Independent yet team-oriented

Job description

Job Description

Help Customers Navigate Their Health Coverage with Confidence

Why You'll Love This Role

• Make a direct impact by helping customers understand and access important health insurance products and services.
• Work from home in a supportive, team-oriented environment.
• Expand your skills through continuous training, coaching, and cross-functional learning opportunities.
• Be part of a collaborative team that values flexibility, customer advocacy, and professional growth.
• Utilize your Accident & Health insurance license to make a meaningful difference in every customer interaction.

What You'll Do

As a Licensed Customer Engagement Specialist, you'll proactively engage customers through outbound outreach while delivering exceptional service and support. You'll help customers navigate their insurance options, answer questions, and ensure they have access to the resources they need.

Key Responsibilities

• Conduct high-volume outbound outreach using approved dialing systems and customer lists.
• Build rapport quickly and create positive customer experiences through professional, empathetic communication.
• Educate customers about available programs, services, benefits, and next steps.
• Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach.
• Accurately document customer interactions and follow-up activities within company systems.
• Address questions, identify customer needs, and elevate complex issues when appropriate.
• Protect sensitive customer information and comply with all privacy, regulatory, and company requirements.
• Support inbound customer calls and other service initiatives as business needs evolve.
• Participate in training, coaching, and development activities to continuously strengthen your skills.
• Collaborate with teammates and cross-functional partners to deliver a seamless customer experience.

What We're Looking For

Required Qualifications

• Accident & Health Insurance License in your state of residence (required).
• Bilingual Requirement: Fluency in Spanish and English (required).
• Strong customer service background with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally.
• Comfortable working in a structured environment with established processes and scripts.
• Strong attention to detail and ability to accurately document customer interactions.
• Ability to work independently while remaining highly engaged with a team.

Preferred Qualifications

• Previous call center, healthcare, health insurance, Medicare, sales support, or customer engagement experience.
• Experience working remotely and maintaining productivity in a home-office environment.
• Prior experience in high-volume outbound calling environments.

Success in This Role

• The ideal candidate is: Customer-focused and passionate about helping others.
• Adaptable and comfortable shifting between outbound and inbound support as business needs change.
• Open to cross-training and learning new responsibilities.
• Coachable and receptive to feedback for continuous improvement.
• Confident following required scripts and compliance guidelines while delivering a personalized customer experience.
• Self-motivated, dependable, and able to stay productive in a remote work environment.
• Resilient and professional when managing challenging conversations or customer concerns.

Work Environment

This position may be performed remotely, in a hybrid setting, or in an office environment based on business needs. Team members use company-provided technology and must maintain a secure, professional workspace that supports confidential customer conversations.

Join Us

If you're a licensed insurance professional who enjoys connecting with people, solving problems, and delivering exceptional service, this is an opportunity to build a rewarding career while making a meaningful impact on customers every day. We welcome motivated, customer-focused professionals who are eager to learn, grow, and contribute to a high-performing team.

Compensation

The pay for this role will be $24.00/Hour. The candidate(s) offered this position will be required to submit to a background investigation.

Benefits & Perks

• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.