Licensed Clinical Team Lead

Heartland Family Service; Council Bluffs (IA); On-site; USD 63,000 - 77,000; Full time

Job summary

Heartland Family Service seeks an experienced ACT Clinical Lead to provide day-to-day leadership, clinical supervision, mentorship, and operational oversight for a multidisciplinary team while maintaining a smaller clinical caseload. The role emphasizes relationship-centered care and community collaboration.

The position offers a strong opportunity for program development, staff growth, and supervisory training in a fast-paced, mission-driven environment.

Qualifications

• Master’s degree in counseling, social work, or MFT.
• Five years of experience, including three with adults with Serious Mental Illness.
• Current MH, SW or MFT license required; full licensure preferred.

Responsibilities

• Provides clinical and administrative supervision and training for team members.
• Coordinates hiring tasks with the Community Behavioral Health Director using UltiPro and Cherwell.
• Organizes team assignments and monitors client care based on treatment plans.

Skills

Leadership

Clinical supervision

Team coordination

Documentation

Education

Master’s Degree in Counseling, Social Work, or Marriage & Family Therapy

Tools

UltiPro

Cherwell

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Heartland Family Service Assertive Community Treatment (ACT) program is a nationally recognized, evidence-based model that provides comprehensive, community-based support for adults living with serious mental illness. Our interdisciplinary team works collaboratively to deliver individualized treatment, rehabilitation, crisis support, and recovery services that help individuals build stability, independence, and meaningful lives within the community.

This is an exciting community mental health leadership role for an experienced licensed clinician who is passionate about both direct client care and team development. The ACT Clinical Lead provides day-to-day leadership, clinical supervision, mentorship, and operational oversight for a dynamic multidisciplinary team while maintaining a smaller clinical caseload. This role offers the opportunity to make a lasting impact through relationship-centered care, innovative problem solving, and collaboration with community partners.

We are seeking a highly skilled behavioral health professional with experience serving adults with complex mental health needs who thrives in a fast-paced, mission-driven environment. Ideal candidates are strong clinicians, natural mentors, and collaborative leaders who value recovery-oriented care, staff development, and community engagement. Opportunities for program development, leadership growth, and supervisory training are encouraged and supported.

Compensation: $70,000 per year
Work Schedule: 40 hours per week

MINIMUM QUALIFICATIONS

• Master’s Degree in Counseling, Social Work, or Marriage & Family Therapy
• Five years’ experience, at least three years working with adults with Serious Mental Illness
• Current MH, SW or MFT License required, Certification if applicable
• Fully/Independently licensed for three or more years preferred
• Valid driver’s license/ acceptable driving record

Essential Duties and Responsibilities

• *Provides team members with clinical and administrative supervision, training, and assistance with day-to-day problem solving.
• *Works with Community Behavioral Health Director for hiring purposes to include posting openings, screening applicants, setting up interviews, checking references and working through the UltiPro and Cherwell systems for each applicant.
• *Assists with the organization and monitoring of team assignments and client care based on client needs, documentation, and treatment plans.
• *Takes the lead in working with other community facilities that may be providing temporary services to ACT clients to ensure continuity of care and smooth discharge back to the community and ACT Team services.
• *While working with a caseload of the highest degree of difficulty, demonstrates advanced clinical skills in diagnosis, intervention, formulation, and implementation of treatment plan with the client’s input. The Team Leader splits their time between administrative/clinical supervision and direct client care.
• *Works with the referral team to provide education about the program, assess individuals for the program and manage program admissions.
• Ensures data collection is completed in a timely, accurate manner.
• Maintains client clinical record with treatment plan, client progress and discharge summary.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Leads family engagement and education efforts.
• Is dependable and punctual regarding scheduling and attendance.
• Assist with implementing new programming.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Performs other program related duties as assigned.
• *Create, maintain, and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site or designated workspace.

*DENOTES ESSENTIAL JOB FUNCTIONS