Licensed Call Center Agent

L.A. Insurance; Birmingham (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

Employer-Paid Life Insurance

Disability Insurance

Paid Holidays

PTO

Job summary

L.A. Insurance in Michigan is seeking a Licensed Call Center Insurance Agent to help customers with auto insurance coverage. You will quote, bind, and service policies in a fast-paced agency environment, supporting new and existing policyholders.

The role includes a structured two-month training program, ongoing guidance from leadership, and a roadmap for career growth. In this high-activity setting, you will build relationships, craft bespoke packages, and strive to turn inquiries into

Qualifications

• Active P&C license in Michigan is required.
• Prior sales or customer-facing experience.
• Patient, analytical mindset focused on finding the right solution.
• Meticulous attention to detail and strong multitasking skills.
• Excellent oral, written and presentation skills.
• Team player with initiative and ability to work independently.

Responsibilities

• Build deep, positive relationships with customers and local business associates.
• Craft bespoke property and auto insurance packages using your expertise.
• Quote, bind, and service auto insurance policies with precision and speed.
• Turn challenges into wins through active listening and proactive problem-solving.
• Stay informed about L.A. Insurance products to better serve clients.

Skills

P&C License MI

Sales Experience

Customer-facing

Communication

Multitasking

Presentation Skills

Job description

L.A. Insurance is seeking a Licensed Call Center Insurance Agent to join our team. This role is perfect for a licensed Property & Casualty professional who enjoys working directly with customers, providing guidance on auto insurance coverage, and supporting both new and existing policyholders in a fast-paced agency environment.

You will play a key role in helping customers secure appropriate coverage by quoting, binding, and servicing auto insurance policies. To support your success in your first year, L.A. Insurance offers a $5,000 Employment Success Bonus, paid out in milestone-based installments as you progress and meet key performance goals.

This is a high activity sales environment with approximately with 130-150 provided leads per day and 2,000+ calls per month.

Your Career Roadmap

You'll receive a structured two-month training program designed to fully prepare you for the role, including product knowledge, systems training, and hands-on support. Our leadership and corporate teams are available to provide ongoing guidance as you ramp up and build confidence in the role.

We are committed to investing in your development and providing the tools, training, and support needed to succeed in a high-volume insurance environment. This isn't just a job description- it's a roadmap for your first year with us. From the training room to the anniversary celebration, we provide the tools and the bonuses to turn your talent into a career!

Key Responsibilities

• Build an Empire: Cultivate deep, positive relationships with customers and local business associates.
• Expert Solutions: Use your expertise to craft bespoke property and auto insurance packages.
• Close the Deal: Rapidly generate quotes and bind coverages with precision.
• Elevate the Experience: Use active listening to turn challenges into wins.
• Master the Industry: Stay ahead of the curve with a deep understanding of L.A. Insurance. products.

What You Bring To The Table

• An active P&C License in the State of Michigan.
• A proven track record in sales or experience customer-facing environments.
• A patient, analytical mind that thrives on finding the "yes".
• Meticulous attention to detail and strong multitasking skills.
• Exceptional oral, written, and presentation skills.
• A goal-oriented, proactive "team player" with the independence to lead.

Compensation & World-Class Benefits

• Comprehensive Health: Premium Medical, Dental, and Vision coverage.
• Future Security: 401k with company match and Employer-Paid Life Insurance.
• Peace of Mind: Voluntary Short-Term/Long-Term Disability and supplemental Life options.
• Work-Life Balance: Generous Paid Time Off (PTO) and Company-Paid Holidays.
• Professional Growth: Professional certification reimbursement and ongoing development programs.