License Examiner II / License Examiner II - 192932

State of South Carolina; South Carolina; On-site; USD 38,000 - 48,000; Full time

Job summary

South Carolina Department of Motor Vehicles is seeking a License Examiner II to administer road tests, issue licenses and registrations, and assist customers at the Mt. Pleasant, SC branch.

Strong customer service and clear communication are essential as you verify qualifications and guide applicants through the licensing process. The role involves interacting with customers, handling payments, and performing office and field duties in varying weather.

Qualifications

• High school diploma and relevant experience.
• Must have valid South Carolina driver's license and be at least 21 years of age with one year driving experience.
• Must complete a nationwide criminal background check including fingerprinting.
• Before being certified to administer CDL knowledge tests must complete a CDL test examiner trainer course and examination.

Responsibilities

• Administers road test examinations for multiple vehicle classes.
• Examines, accepts, prepares, and issues driver licenses, permits and registrations; updates name/address fields.
• Answers customer inquiries about driver, vehicle, and registration requirements.
• Greets customers and directs them to appropriate areas.
• Performs routine maintenance on equipment.
• Faxes, mails documents, and runs errands for the branch office.

Skills

customer service

communication

Education

High school diploma

Job description

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Are you looking for a career path in public service? If so, the Department of Motor Vehicles may have a position for you as a License Examiner. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located at the Mt. Pleasant(65) Department of Motor Vehicles (DMV) Branch Office in Mt. Pleasant, SC.

Responsibilities of a License Examiner II

• The License Examiner II administers road test examination in all of the following class vehicles:
  • Class A: Any combination of vehicles with Gross Vehicle Weight Rating (GWR) of 26,001 pounds provided the GWR of vehicle being towed is in excess of 10,000 pounds.
  • Class B: Any single unit vehicle with a GWR of 26,001 or more pounds, or any such towing vehicle not in excess of 10,000 pounds
  • Class C: Any single unit vehicle or combination of vehicles that does not meet the definition of A or B, but that is either designed to transport 16 or more passengers including the driver or is placarded for hazardous materials.
  • Class D: Passenger vehicles and all non-commercial vehicles that do not exceed 26,000 pounds gross vehicle weight.
  • Class E: Non-commercial single unit vehicles and all non-commercial vehicles that do not exceed 26,000 pounds gross vehicle weight.
  • Class F: Non-commercial combination vehicles that exceed 26,000 pounds gross vehicle weight.
  • Class M: Motorcycles and
  • CDL's if in a CDL Office
• Determines applicant's physical and mental fitness and competency to safely operate motor vehicles. Administers written, oral and automated examinations to determine applicant's knowledge of laws and driving procedures. Performs pre-trip inspection on the general working condition of vehicle operated by the applicant.
• Examines, accepts, prepares, enters, and prints all documents required in issuing driver licenses, beginner permits and identification cards for all classes; original duplicate transfers, temporary and replacement vehicle registrations, license plates, permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Performs edits of the customer’s name and address fields. Processes Motor Vehicle Registration Requests. Research suspension inquiries, modifies driver International Registration Plan, registration credentials and issues automobile dealership licenses.
• Answers customer inquiries pertaining to driver, vehicle, and registration, titling, and insurance requirements by phone in person.
• Greets and directs customer to appropriate areas in the office.
• Collects all requirement fees and donations for the Donate Life Fund. Reconciles and prepares individual daily report and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
• Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick up requests.
• Performs routine maintenance on equipment.
• Faxes, mail documents, and runs errands for the branch office that may include trips to the post office and making bank deposits.

Working Conditions

Road tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours.

Minimum Requirements

• A high school diploma and relevant experience.

Agency Requirements

• A high school diploma or equivalent.
• Must have a valid South Carolina driver's license and be at least 21 years of age with one year driving experience.
• Must complete a nationwide criminal background check to include finger printing.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• Ability to communicate in a professional and effective manner with internal and external customers. Excellent customer service skills.
• Thorough knowledge of driver licensing eligibility requirements. Application of DMV organizational competencies.
• Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
• The License Examiner II reports directly to the Branch Manager or Assistant Branch Manager and is responsible for administering road test examinations. Under limited supervision, the incumbent evaluates the skills and abilities of applicants to operate a motor vehicle for all classes of driver license by means of road demonstration testing.
• Tasks are completed in a climate-controlled office setting but is required to be outdoors and, on the road, to conduct tests. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
• Exposure to warm or cold temperatures when working outside. Exposure to processing chemicals used in development of driver's license.
• The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require.
• This position is in a Tier Two office location.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.