Library Technician

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Virginia Beach (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

This position is with Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) and supports front desk, program, and customer service duties in JEB/LC Virginia Beach libraries. The role covers main and branch libraries, with duties including circulation, patron assistance, and program setup.

Located at JEB/LC in Virginia Beach, the position emphasizes customer service excellence, program assistance, and knowledge of Navy MWR Library operations as part of the Fleet and Family Support Program.

Qualifications

• Knowledge of basic service operations for libraries.
• Knowledge of Navy MWR Library's mission and other MWR programs.
• Knowledge of front desk library operations including circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in using technology devices and software applications including MS Office.
• Typing, reading comprehension, and basic math skills.
• Public speaking ability.
• Ability to work independently and as part of a team.
• Ability to communicate effectively, orally and in writing.

Responsibilities

• Welcomes patrons and ensures authorization to use library facilities.
• Registers users to borrow library materials.
• Circulates materials using HQ approved ILS software.
• Processes book drops and maintains patron accounts.
• Assists with collection weeding and displays.
• Supports patron computer use and basic hardware/software issues.
• Assists with program preparations, setup, and outreach.
• Performs routine information requests and directs to resources.

Skills

Knowledge of library operations

Navy MWR mission knowledge

Knowledge of other MWR programs

Front desk operations

Technology devices & software

Excellent customer service

Microsoft Office proficiency

Typing

Reading comprehension

Basic math

Public speaking

Teamwork & independence

Tools

Integrated Library Systems (ILS) software

Microsoft Office

Job description

Summary

This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for the Joint Expeditionary Base Little Creek. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers.

This position is located at JEB/LC in Virginia Beach, VA.

Library Front Desk / Customer Service Support (75%)

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items which are in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly and quarterly program and collection usage reports.- Assists with processing interlibrary loan requests.
• Re-shelves new and returned library materials.
• Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.
• Assists with collection weeding projects.
• Assists with patron computer usage and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.
• Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
• Maintains library book displays.
• Ensures that library print marketing materials are current and well-stocked in targeted areas on base(fitness, galleys, medical support offices, and NEX are examples).
• Maintains knowledge of other programs' point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and library teammates when supplies are getting low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
• Completes required military and library trainings on time.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

Library Program Support (25%)

• Assists library programmers with program preparations to include craft and decoration preparations.
• Assists library programmers with program execution to include set-up, tear-down, and presentation support.
• Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
• Researches current library program trends and recommends popular library programs to library leadership.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Ability to lift, pull, push and carry 45 pounds.
• Incumbent may be required to work early, late, and on weekends and holidays.
• Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Knowledge of basic service operations for libraries.
• Knowledge of Navy MWR Library's mission.
• Knowledge of other MWR programs and their purpose.
• Knowledge of front desk library operations that include library circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in the use of technology devices and software applications to include Microsoft Officeapplications.
• Skill in typing.
• Skill in reading comprehension and basic math.
• Skill in public speaking.
• Ability to work independently and as part of a team.
• Ability to communicate both orally and in writing.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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