Library Technical Assistant Supervisor - Multiple Locations

Pima County; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries

Flexible work schedules

Wellness programs

Educational reimbursement

Job summary

The Pima County Public Library is hiring for multiple Library Technical Assistant Supervisors. The role supervises and trains staff, oversees circulation, and delivers direct customer service to patrons of all ages.

Evening and weekend hours are required, and travel between library locations may be necessary within a reasonable timeframe. Candidates should have strong knowledge of circulation procedures and a solid customer service background in a public library setting.

Qualifications

• Associate’s degree in library technology or library science or two years of high-volume library circulation experience.
• Two years of high-volume customer service or library circulation desk experience can substitute for the degree.
• Preferred: bilingual English/Spanish, and experience with ILS systems such as Sierra, Polaris, or similar.

Responsibilities

• Supervise, mentor, and evaluate staff; recommend performance actions as needed.
• Interview, hire, train, and supervise circulation staff to ensure professional library services.
• Oversee desk operations, maintain collections and online databases, and handle financial transactions per policy.
• Manage day-to-day duties of library technical assistants and assign time-sensitive tasks.
• Develop multilingual programs and advocate for Latino and Hispanic communities’ access to services.
• Provide in-person, phone, and email customer service to a diverse patron base.

Skills

Staff supervision

Customer service

Bilingual English/Spanish

Education

Associate’s degree in library technology or library science

Tools

Integrated Library System (ILS) familiarity

Microsoft Office

Job description

Job Description Summary Department - County Free Library Job Description OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY Job Type: Classified Job Classification: 5739 - Library Technical Assistant Supervisor Salary Grade: 7 Pay Range Hiring Range: $22.85 - $26.84 Per Hour Pay Range: $22.85 - $30.82 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position.

The Pima County Public Library is hiring for multiple Library Technical Assistant Supervisors. This role supervises and trains staff, oversees circulation functions, provides direct customer service to customers of all ages, and may be in charge of the building. Candidates should have a strong knowledge of circulation procedures and demonstrate an understanding of excellent customer service in a public library setting. Spanish speaking skills are preferred. This position will require evening and weekend hours. This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions

• Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment
• Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff
• Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library’s physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy
• Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects
• Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities’ equitable access to library services and resources
• Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons’ queries, and promoting the library’s programs and services
• Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library’s strategic vision, goals, and objectives
• Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources
• Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times
• Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties

Minimum Qualifications

• Associate’s degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience
• OR: Two years of experience providing high-volume customer service or library circulation desk services. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application

Preferred Qualifications

• Minimum two (2) years customer service experience
• Experience training staff or volunteers
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs)
• Bilingual (English/Spanish - speaking, reading, writing)
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process

Supplemental Information

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination

Special Notice Items

The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head

Physical/Sensory Requirements

Constantly required to exchange accurate information. Constantly operates a computer and other office machinery. Constantly observes details at close range. Frequently remains in a stationary position. Occasionally moves about inside an office. Occasionally moves office equipment weighing up to 25 pounds. Motion Activity - grasping; Speaking Activity - in person and on the phone

Working Conditions

Constantly works in an indoor environment. Incumbent may be required to work rotating shifts, including weekends

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being
• Furthermore, Pima County takes pride in fostering a culture of continuous learning and development
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service

By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future

Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success