Library Specialist

DeKalb County Government; Decatur (GA); On-site; USD 26,000 - 41,000; Full time

Job summary

DeKalb County Government’s library system is seeking a proactive professional to manage the circulation desk and support library operations. The role emphasizes customer service, materials checkout, and assisting patrons with library services and information.

In the absence of the branch manager, you will supervise staff, monitor workflows, and help train personnel while ensuring accurate records and daily reporting. A valid Georgia driver’s license is required.

Qualifications

• Associate's degree required; two years experience in library services, education, or customer service, or related field; lead or supervisory experience preferred.
• Must possess and maintain a valid Georgia driver’s license.

Responsibilities

• Provides professional and courteous customer service at the circulation desk and assists patrons with library services and information.
• Manages the circulation desk, checks books in/out, processes materials for circulation, and maintains shelving and organization.
• Supervises staff in absence of branch manager, schedules staff, reviews timesheets, and trains personnel.
• Prepares reports and keeps daily/monthly records for the branch.
• Provides computer assistance and reference help to patrons using public computers and online resources.

Skills

Customer Service

Public Interaction

Cash Handling

Records Management

Supervisory Experience

Communication

Education

Associate's degree in Library Science or related field

Tools

Automated circulation system

Library databases

Public computers

Job description

Job Description

Salary Range: $18.59/hour - $29.93/hour Salary Grade: 10 FLSA: Nonexempt

Purpose Of Classification

The purpose of this classification is to manage the circulation desk, perform routine clerical functions, and customer service work in support of library operations and services.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides professional and courteous customer service to Library patrons and the public; greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, local information/directions, or other issues; assists patrons with various library services; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; assists patrons with use of copy machine and maintains adequate supply of copy paper in paper trays; and collects and records moneys in payment of fines, fees, book sales, or other library services.

Manages the circulation desk; attends department meetings; checks library materials in/out; operates automated circulation system to charge, discharge, and renew books; and processes print and audiovisual materials for circulation; receives and registers materials from other library systems; assesses condition of returned items and withdraws materials in need of repair from circulation; sorts and shelves books; assists patrons with location of books and publications; answers patrons' questions; receives library materials; registers patrons for library cards and other library programs; enters/updates patron information in computer system; collects pertinent data as necessary; and checks branch email.

Provides computer assistance and miscellaneous reference assistance; provides a variety of assistance to patrons using the public computers or wireless internet, including but not limited to website, software, printing and connection assistance; assists patrons with locating and utilizing reference materials; and assists with database access and retrieval of other information online.

In the absence of the branch manager, supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

In the absence of the branch manager, organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Serves as audiovisual liaison; and provides proper handling of damaged/unresolved audiovisual materials issues with patrons by preparing audiovisual material to be sent to the processing center or calling patrons to inform them of missing pieces.

Prepares reports; and keeps daily and monthly reports for the library branch.

Minimum Qualifications

Associate's degree in Library Science or related field required; two years experience in library services, education, or customer service, or a related field, preferably to include lead or supervisory experience; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job.

Specific License or Certification Required

Must possess and maintain a valid Georgia driver’s license.