Library Services Associate-Sub Pool, PT

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 25,000 - 29,000; Part time

Job summary

Carnegie Library of Pittsburgh is seeking a Library Services Associate for the Sub Pool. The role supports CLP-Allegheny and other locations, traveling as needed to cover shifts and maintaining a 20–25 hour weekly schedule.

Responsibilities include assisting customers with information and services, providing high-quality service across channels, and supporting daily branch operations. This position is represented by the Steelworkers Union.

Qualifications

• Bachelor’s degree in a related field or four years of public service experience.
• Excellent interpersonal and written/verbal communication skills.
• Experience with children, teens and adults in urban settings preferred.
• Strong computer skills including internet use and MS Office.
• Ability to work with multiple libraries and adapt to a busy urban environment.

Responsibilities

• Assist customers with information, digital, reader’s and learning services.
• Provide excellent service in person, by phone, and electronically.
• Support circulation, registration and shelving tasks.
• Assist with printing, scanning, faxing and online reservations.
• Mentor users and engage with the community across locations.
• Collaborate with staff to achieve common library goals.

Skills

Customer service

Communication

Teamwork

Public service

Education

Bachelor’s degree in a related field

Tools

MS Office

Job description

Library Services Associate-Sub Pool,PT

Job Summary

Seeking a highly motivated individual to serve as a member of the Carnegie Library of Pittsburgh’s Substitute Pool, based out of CLP-Allegheny. This role will support CLP-Allegheny for a minimum of 1 shift a week. They will also provide support to all CLP locations, Must be able to travel to all CLP libraries to support staffing absences or location needs while maintaining a consistent 20-25 hours per week schedule.

Location

CLP –Substitute Pool

Work Hours

20-25 hours per week, with Sundays at CLP-Allegheny 9:15-5:15pm, must be able to work days, evenings, and weekends based on system-wide library need.

Salary

$19.00 per hour

Number of Vacancies

1

Hiring Supervisor

Ian Eberhardt, Library Services Manager, Woods Run and Substitute Pool

Unit

This position is represented by the Steelworkers Union

Responsibilities

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services,
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role;
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Mentoring users of all ages within the Library;
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving;
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed;

Requirements & Qualifications

• Bachelor’s degree in a related field or;
• A minimum of four years of experience at the Employer’s facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer.
• Excellent interpersonal and communication skills required with good verbal and written skills;
• Experience working with children, teens and adults in an urban setting preferred;
• Strong computer skills, including the use of the internet, and MS Office;
• Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment;
• Ability to navigate and interpret CLP policies and procedures;
• The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);

Clearance Qualifications

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check, and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.